Lead Order Fulfillment Agent

SCHEDULE

Monday - Friday, 7:00am - 3:30pm

JOB SUMMARY

The Lead Order Fulfillment Agent works with our Order Fulfillment team to ensure all orders are properly accounted for in our statewide seed-to-sale tracking system and our internal sales portal. This individual reports into our Order Fulfillment Manager and ensures all incoming and outgoing orders are tracked appropriately and any discrepancies are followed up appropriately.  

CORE JOB DUTIES 

• Serves as a role model and resource for production staff concerning products and services, policies and procedures, industry news, and changes in regulations  

• Creates and updates manifests for outgoing deliveries  

• Responsible for reviewing manifests for incoming products and following up with any concerns or questions  

• Completing all required company and/or state required paperwork in an organized and timely manner  

• Works with the Order Fulfillment Manager and other stakeholders to resolve any discrepancies or inaccuracies in data  

• Coordinates with the management team to ensure that accurate information and documentation is provided  

• Ensures compliance with all state and local cannabis laws and regulations 

• Coordinates inventory-tracking procedures with the Order Fulfillment Manager  

• Assist employees in properly documenting all required information throughout all procedures  

• Assists when needed with onboarding, training, and integration of new hires, and coordinating with Order Fulfillment Manager and other needed production personnel in the process  

• Accurately reflects cannabis and non-cannabis inventory within Cresco’s and the state’s inventory tracking systems  

• Compliance checks on finished goods within the department, including label verification  

• Maintains a continuous state of alertness to ensure the highest standards of safety for fellow employees, products, and the facility  

REQUIRED EXPERIENCE, EDUCATION AND SKILLS  

• Demonstrated experience training, leading and/or mentoring junior staff or new hires preferred.   

• Must have at least 1 year (2-3 years preferable) of hands-on experience in a factory, production or manufacturing fast-paced environment with measurable goals and working standards.  

• Strong proficiency working within MS Excel and other MS office products  

• Prior experience with point-of-sale applications, preferred  

• Knowledge of medical cannabis law, medicinal benefits, and professional cannabis exposure, preferred  

• Ability to effectively communicate through written and verbal formats  

• Effective time-management skills and the ability to multitask.  

• Ability to work in a fast-paced, changing, and challenging environment.  

• Requires work around plant material, which could include exposure to plant pollen and/or dust. 

• Requires ability to sit, stand, kneel, and/or do repetitive actions with your hands for long periods of time.  

• Requires ability to lift up to 50 lbs to torso level. 

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.