About Towne 

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn. 

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Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $21 per hour.

Work Schedule: The work schedule for this position can consists of AM/PM shifts.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan.

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.

SUMMARY

The Lead Lot Attendant is responsible for accurately collecting and reconciling revenue and parking reports while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay.

DUTIES AND RESPONSIBILITIES

Guest Service

• Maintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers.

• Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor.

• Uses guest last name at all times when appropriate.

• Maintains accuracy and composure while under pressure.

• Appropriately uses salutation of the day and welcome guests to the location.

• Uses proper Towne Park phone etiquette.

• Assists guests with directions and all other inquiries.

• Stands while serving guests.

• Provides information about surrounding area as well as main attractions to guests as needed.

Systems and Standards

• Maintains clean, neat work environment including all surrounding areas of cashier booth, parking area, trash receptacles and ash urns.

• Completes all tasks in a timely manner as instructed by the Account Manager.

• Treats clients and associates with courtesy, respect and dignity.

• Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform.

• Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location.

• Follows all environment standards as set forth by Towne Park, including snow removal or salting assistance, removal of debris, etc.

• Executes all terms and conditions as set forth in Towne Park’s associate handbook.

• Monitors revenue per available space and makes adjustments accordingly

• Collects and reconciles revenue accurately; furnishes receipt upon request.

• Accurately categorizes tickets for audit purposes.

• Accurately completes shift report.

• Follows all bank standard operating procedures.

• Competently operates equipment (ie, register, gate,POS, credit card machine, etc.)

• Obtains information about daily events and rates to be charged.

• Coordinates, administers, troubleshoots and provides guidance when Account Manager is not on site.

• Makes judgment calls and handles critical issues that require immediate attention when Account Manager is not on site and reports them promptly to management.

• Responsible for upholding sites management teams parking policy and procedures. 

• Stacks vehicles when necessary using Towne Park standards for parking.

• Promptly retrieves a stacked vehicle and drives slow and cautiously when delivering vehicle to the guest(s)

• Collects data in accordance with parking operations, if applicable.

Safety and Risk Management

• Follows site specific safety and security procedures.

• Practices preventative safety procedures as set forth by Towne Park.

• Reports all accidents and incidents observed on shift to Account Manager immediately.

• Uses only equipment trained to use and operates all equipment in a safe manner.

• Remains attentive of all potential high risk areas for claims prevention.

• Reports all potential high risk areas and safety concerns to Account Manager.

• Secures guest keys immediately after each interaction, including keys for stacked vehicles.

• Protects guest confidentiality in accordance with HIPPA requirements.

• Maintains the security of customer financial and identifying information.

• Maintains claim checks and guest folio archives.

• Produces guest vehicle inventory for billing purposes.

KNOWLEDGE, SKILLS AND ABILITIES

• Must be able to read and write standard English language

• Must be able to read and comprehend simple instructions, short correspondence and memos

• Must be able to write simple correspondence

• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization

• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume and distance

• Ability to understand 24 hour and military time systems

• Ability to understand rates applicable to time passed

• Strong verbal communication skills, including the ability to……

QUALIFICATIONS

• High school diploma or general education degree (GED); OR one to three months related experience and/or training; OR equivalent combination of education and experience

• For insurance purposes, must be at least 18 years of age and be able to pass a criminal background check and drug screen

• Customer service experience preferred

• Register/Computer experience preferred

• Must be able to drive manual transmission and perform parallel parking

• Must have and maintain a valid driver’s license and clean driving record

PHYSICAL DEMANDS AND WORK ENVIRONMENT 

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to stand during entire shift, occasionally sit, climb or balance, stoop, kneel, crouch or crawl

• Must be able to regularly use hands to finger, handle, feel; reach with hands and arms and talk or hear

• Must be able to regularly lift and/or move up to 20 pounds frequently and up to 50 pounds occasionally

• Must have close vision, distance vision, peripheral vision, depth perceptions, and ability to adjust focus

• Flexible and long hours sometimes required