What You'll Do
The Food & Beverage Lead Pizza Attendant supports daily operations by assisting with guest service, food preparation, and team coordination. This role functions as a working lead. Performing all front-of-house and back-of-house duties while helping guide team members, maintain quality standards, and ensure smooth and efficient service during operating hours.
Principal Duties & Responsibilities
Guest Service & Cashiering
- Provide warm, friendly service and act as a role model for guest engagement.
- Support team members with order taking, POS troubleshooting, and service recovery.
- Serve food & beverage items to guests, including alcoholic beverages.
- Ensure orders are accurate, timely, and delivered with consistent service standards.
- Address guest complaints promptly and professionally, resolving issues to the guest's satisfaction or escalating to management when necessary
- Receive payment from guests and adhere to established cash control policies and procedures.
- Maintain awareness of common food allergens and dietary restrictions; communicate guest allergy concerns and special dietary requirements to kitchen staff immediately to ensure guest safety.
- Ensure the highest possible standards of guest service and employee relations are always maintained.
Food Preparation & Assembly
- Prepare, season, finish, and garnish all specialty food in the pizza kitchen in accordance with established recipes.
- Follow all pizza recipes, specs, and control procedures.
- Perform prep such as portioning ingredients, prepping produce, setting up stations, and ensuring line readiness.
- Assemble menu items accurately and consistently according to recipes and build guides.
- Ability to multitask on several stations and effectively manage each guest request.
- Assist in monitoring cooking processes to maintain quality and speed.
Finishing & Quality Control
- Finish, garnish, plate, or package items and ensure they meet appearance and quality standards.
- Conduct spot checks throughout the shift to ensure accuracy and product consistency.
- Support team members in maintaining pace and quality during peak periods.
Operational Support & Leadership
- Serve as the point person during shifts in the absence of a manager.
- Help coordinate breaks using established break sheets, delegate tasks, and balance the workflow across stations.
- Ensure team members follow safety, sanitation, and operational procedures.
- Serve as a designated trainer for new team members, conducting hands-on training on station procedures, equipment uses, food safety standards, and guest service expectations.
- Ensure new hires are properly onboarded to station standards before working independently.
- Provide on-the-spot coaching and constructive feedback to team members to reinforce performance standards and continuous improvement.
- Communicate needs or issues to management, including equipment concerns, inventory shortages, or guest feedback.
Cleanliness & Safety
- Maintain all pizza refrigeration and dry storage areas to ensure proper handling and rotation of products.
- Maintain par and inventory levels for all pizza station supplies, ingredients, and equipment, communicating shortages or replenishment needs to management in a timely manner.
- Ensure that pizza stations are clean and that all food items are properly covered and stored at the end of each shift.
- Inspect all refrigeration and dry storage for proper handling and rotation.
- Maintain and enforce cleanliness standards throughout the workspace.
- Lead daily and end-of-shift cleaning, restocking, and station breakdown activities.
- Ensure compliance with food safety and sanitation protocols.
- Always maintain a clean and sanitary area in full accordance with health regulations.
- Perform other job-related duties as requested.
Requirements
- Prior quick-service or food service experience required; leadership or shift lead experience preferred.
- Cook experience in a high-volume pizzeria.
- Written and verbal communication skills with the ability to effectively communicate in English.
- Ability to multi-task and stay calm under pressure.
- Reliable, team-oriented, and proactive.
- Comfortable leading peers and acting as a working lead.
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
- Must possess licenses and permits required by federal, state, and local regulations.
- Proof of eligibility to work in the United States.
Preferred
- Completed formal culinary training or apprenticeship.
- ServSafe Certification for Food Handling.
- Previous experience in a large, luxury resort or high-volume setting.
- Flexible availability includes nights, weekends, and holidays.
- Leads by example and sets the service tone.
- Keeps operations running smoothly during busy periods.
- Communicates clearly and respectfully with the team.
- Anticipates needs and solves problems before they escalate.
- Positive, upbeat attitude with a high-energy, guest-facing approach.
- Ability to multitask and work quickly without sacrificing quality.
Education
High School Diploma, GED or equivalent
Required
Work Experience
2+ Years of Prior Relevant Experience
Cook or lead experience in a high-volume pizzeria.
Required
Knowledge, Skills and Abilities
- Basic understanding of cooking techniques and proper knife skills.
- Written and verbal communication skills with the ability to effectively communicate in English.
- Excellent customer service skills.
- Professional appearance and demeanor.
- Ability to lead peers and provide on the spot coaching and direction.
- Obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Must be able to work under time constraints and within established deadlines.
- Must regularly lift and/move up to 30 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces.
- Standing 7 hours minimum per shift.
- Frequent walking, reaching, stooping, and carrying.
Working Conditions
- Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust, and smoke.
- Fast paced, high energy, guest facing environment.
- Exposure to extreme heat, fumes, and odors common in a commercial kitchen.
Equal Opportunity Statement
Rio is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio makes hiring decisions based solely on qualifications, merit, and business needs at the time.
