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Role Summary: The Lead Process Auditor is responsible for the procedural integrity and operational compliance of Aligned’s critical infrastructure fleet. While Technical SMEs govern the physical and systemic health of the infrastructure, the Process Auditor governs the human and procedural systems. This role ensures that fleet-wide Standard Operating Procedures, Methods of Procedure, and Emergency Operating Procedures are strictly adhered to, standardized across all sites, and immediately updated based on empirical data from Incident RCAs. The Lead Process Auditor acts as the administrative enforcement arm of the department, identifying procedural drift before it results in human-error-induced outages.
Core Responsibilities:
- Procedural Incident Forensics (RCA Governance): During high-severity incidents, lead the investigation into the procedural vectors of the failure. Analyze MOP execution, Change Management approvals, vendor oversight, and preventative maintenance logs to determine if human error, skipped steps, or flawed runbooks contributed to the technical failure.
- Proactive Runbook & MOP Auditing: Execute programmatic, unannounced, and scheduled audits of site-level procedural compliance. Verify that Facility Managers and site technicians are strictly following Aligned's authorized MOPs for high-risk evolutions.
- Mandate Enforcement & Lifecycle Management: Own the enterprise documentation lifecycle. When the Advanced Systems team issues a technical Engineering Change Order or procedural mandate, the Process Auditor ensures these changes are successfully injected into every site’s local runbook and CMMS (Computerized Maintenance Management System).
- Vendor & Supply Chain Compliance: Audit third-party vendor execution in the field. Ensure that OEM technicians and chemical vendors are adhering to the strict SLA requirements, dosing protocols, and safety standards mandated by the engineering team.
- Training & Capability Verification: Partner with the Lab Manager and Site Operations to verify that local teams have completed mandatory training on new procedures or technologies before they are authorized to interact with live systems.
Required Qualifications:
- Experience: 7+ years of experience in Quality Assurance (QA), compliance auditing, or critical facility operations management (e.g., Data Centers, Nuclear Power, Aviation, or high-level manufacturing).
- Technical Acumen: Deep understanding of critical environment Change Management processes, lock-out/tag-out (LOTO) procedures, and computerized maintenance management systems (CMMS).
- Certifications: ISO 9001 Lead Auditor, Six Sigma, ITIL, or similar process-improvement/compliance certifications are highly preferred.
- Analytical & Interpersonal Skills: Exceptional investigative skills. Proven ability to interview site staff, reconstruct procedural timelines, and enforce strict compliance standards without creating adversarial relationships with local Operations teams.
