Lead Product Manager (Contract)

Accountabilities

Product Strategy and Roadmap: Own the vision, strategy, and multi-quarter roadmap for multiple core products, balancing customer needs, business objectives, technical investments, architectural improvements, and operational excellence.
AI Product Leadership: Identify high-value opportunities to integrate AI into customer and employee experiences. Collaborate with Engineering, Design, Data, Security, and customers to develop responsible AI-powered solutions, build prototypes, and validate concepts through customer experiments.
Cross-Functional Leadership: Align Product, Engineering, Marketing, Design, and other business teams around shared objectives, ensuring clear priorities, effective collaboration, and successful execution.
Product Planning and Delivery: Define product requirements, epics, milestones, success metrics, and key results. Maintain alignment between Product and Engineering, oversee roadmap execution, and ensure releases are delivered on schedule and meet quality expectations.
Customer Advocacy: Engage regularly with customers and Customer Success teams to understand business needs, identify friction points, validate solutions, and prioritize feature requests. Represent the voice of the customer throughout the product lifecycle.
Market and Product Research: Analyze market trends, competitive positioning, customer purchasing behavior, and business priorities to identify opportunities, refine product positioning, and inform strategic decisions.
Commercial and Financial Performance: Evaluate development costs, product overhead, pricing considerations, revenue opportunities, and profitability to ensure product investments deliver measurable business value.
Team Mentorship and Development: Support and mentor Product Owners and developing product managers, share expertise, and strengthen product management capabilities across the organization.
Process and Operational Excellence: Improve internal product management tools, workflows, and processes while promoting a value-stream-oriented approach to planning, prioritization, and delivery.
Stakeholder Communication: Present product demonstrations, communicate strategy and progress to executives and internal teams, and engage external stakeholders to build alignment and support for product initiatives.
Requirements
Product Management Experience: At least 8 years of product management experience, with a demonstrated track record of defining, developing, and launching successful products. Experience in SaaS, banking, financial services, or enterprise technology is an advantage.
Strategic Product Leadership: Proven ability to manage multiple products simultaneously, develop portfolio strategies, prioritize competing investments, and connect product decisions to broader business objectives.
Technical Expertise: Strong understanding of technical concepts such as APIs, integrations, scalable platforms, and software architecture, ideally within a growing SaaS environment.
AI Product Knowledge: Practical experience working with technical teams on AI-enabled products, including an understanding of large language models (LLMs), structured data, model limitations, evaluation methods, privacy, security, and usage economics. A data science or machine learning engineering background is not required.
Customer-Centric Mindset: Ability to understand enterprise customer requirements, identify meaningful problems, and translate customer insights into intuitive, valuable product experiences.
Cross-Functional Influence: Demonstrated ability to lead through influence, manage stakeholder expectations, navigate conflicts, support organizational change, and build consensus across technical and commercial teams.
Communication Skills: Excellent written and verbal communication, with the confidence to present complex ideas, product strategies, and trade-offs to executives, technical teams, and broader audiences.
Business and Analytical Acumen: Strong commercial judgment and data-driven decision-making skills, including the ability to assess product performance, development costs, pricing, revenue potential, and profitability.
Design Knowledge: Working knowledge of mobile and web design principles, user experience, and customer-centered product development.
Execution and Ownership: Proven ability to balance strategic thinking with hands-on delivery, manage competing priorities, and launch products that meet business objectives.
Mentorship and Growth: A growth mindset and demonstrated commitment to professional development, knowledge sharing, coaching, and continuous improvement.
Travel Flexibility: Willingness to travel occasionally to customer locations or the company’s head office, potentially up to once per quarter.
Location and Employment: Must be based in Canada and authorized to work in Canada. This is a vacant, 12-month contract position.
Benefits
Competitive Compensation: Expected hiring range of $130,000–$170,000 CAD, with the final offer determined by experience, skills, qualifications, and internal pay equity.
Remote Work: Flexibility to work remotely from anywhere in Canada.
Flexible Time Off: Flexible scheduling, flex-time, and designated Cabana Days to support rest and well-being, with continued responsiveness to customer needs when required.
Comprehensive Health Coverage: Health and dental benefits, virtual healthcare, disability top-up, and access to an employee assistance program and virtual mental health resources, starting on day one.
Retirement Savings: Group Registered Retirement Savings Plan (GRSP) through Wealthsimple, with employer matching.
Wellness Allowance: Annual wellness benefit of $1,000.
Additional Incentives: Internet subsidy and access to the Tiki Bucks incentive program, alongside employee stock options that allow eligible team members to share in the company's success.
Professional Development: Ongoing learning opportunities, career development support, regular one-on-one coaching, and access to an engaged executive team.
Meaningful Ownership: A visible leadership role within a growing organization, offering the opportunity to influence product strategy, improve internal practices, and deliver measurable business results.
Collaborative Culture: An inclusive, people-first environment that values collaboration, honesty, empathy, resilience, service excellence, and continuous innovation.