Summary of This Role
The Online Solutions Lead is responsible for defining and executing the SMB eCommerce strategy across the UK & Ireland, owning the end-to-end online solutions experience. The role drives commercial performance, platform adoption and Technology Transformation by delivering market-leading propositions that meet customer needs while supporting the migration from legacy platforms. Working closely with cross-functional teams, the Online Solutions Lead ensures solutions remain competitive, compliant and aligned with business objectives.
What Part Will You Play?
As Online Solutions Lead for SMB UK & Ireland, you will lead the strategy, development and performance of our eCommerce propositions. You will leverage market insights, customer feedback and commercial data to shape product strategy, prioritise investment and deliver growth. Working across Product, Technology, Commercial, Operations and Compliance teams, you will drive platform adoption, support the retirement of legacy solutions and ensure roadmap commitments are delivered against agreed timelines. You will also be accountable for maintaining compliance with regulatory, legal and scheme requirements while delivering outstanding customer experiences.
Key Responsibilities
Product Strategy & Commercial Growth
- Define and maintain the SMB eCommerce product strategy and roadmap.
- Identify market opportunities and customer needs to drive proposition evolution.
- Deliver commercial outcomes aligned to revenue, growth and adoption targets.
Technology Transformation & Customer Experience
- Own the end-to-end online solutions experience across the customer lifecycle.
- Drive migration of front-book and back-book customers onto strategic technology platforms.
- Lead legacy platform retirement activities and support the wider Technology Transformation programme.
Governance & Delivery
- Ensure propositions comply with regulatory, scheme, legal and customer duty obligations.
- Deliver roadmap commitments against agreed timelines and business priorities.
- Monitor and resolve audit, risk and compliance actions while working across Product, Technology, Commercial and Operations teams.
What Are We Looking For in This Role?
Minimum Qualifications
- Bachelor's Degree
- Relevant Experience or Degree in: Business or Computer Science; Combination of relevant training and/ or experience in lieu of degree
- Typically Minimum 10+ Years Relevant Exp
- Experience in similar business product services and/or external customer/market experience
Preferred Qualifications
- Master's Degree
- MBA
- Prefer experience in a software development environment or in a professional services role. Prefer software or IT background (i.e., degree or experience). Prefer direct experience with doing software development, testing and/or business analysis. Prefer experience with Agile software products and delivery methodology.
What Are Our Desired Skills and Capabilities?
- Skills / Knowledge - Having broad yet in-depth expertise and unique knowledge, uses skills to set and ensure success of company objectives and principles and to achieve goals in creative and effective ways within environments and situations that are complex and difficult. Having ownership of a function, major account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business through key initiatives, and lead matrix teams on complex projects. Barriers to entry such as technical committee and senior management review exist at this level.
- Job Complexity - Works on issue that impact design/selling success or address future concepts, products, or technologies. Creates formal networks with key decision makers and serves as external spokesperson for the organization with key accounts, agencies, partners, vendors, and sales prospects.
- Supervision - Exercises wide latitude in determining objectives and approaches to critical assignments.
