Lead Product Manager, Professional Services

The Role You’ll Play:

As Lead Product Manager, Professional Services, you’ll operate at the intersection of product strategy, customer need, and commercial opportunity—helping to shape solutions that extend our product portfolio and support strategic customer outcomes.

Define and drive the product approach for Professional Services-led opportunities

• Identify where customer needs can be solved through scalable product extensions, configuration, or targeted enhancements.
• Evaluate opportunities through the lens of customer value, strategic fit, implementation complexity, and long-term maintainability.
• Help shape a thoughtful path forward for requests that sit adjacent to—or outside of—the existing roadmap.
• Bring product rigor to opportunities that are often cross-functional, time-sensitive, and not always neatly defined within the existing roadmap.

Partner across Product, Engineering, Sales, Customer Success, and Professional Services

• Translate customer-driven requests into clear product decisions, recommendations, and next steps.
• Collaborate closely with cross-functional stakeholders to align on priorities, trade-offs, and execution plans.
• Build strong rapport with internal counterparties to move highly horizontal opportunities forward across the product portfolio.

Use first-principles thinking to solve ambiguous problems

• Break down loosely defined asks into clear problem statements and practical solution paths.
• Determine what a “good enough” solution looks like based on customer need, available tools, technical constraints, and business urgency.
• Balance speed and flexibility with product quality, scalability, and roadmap integrity.

Bring clarity and structure to roadmap-adjacent work

• Add product discipline to opportunities that may begin with limited discovery or incomplete requirements.
• Help distinguish between one-off customer requests, repeatable product patterns, and strategic platform investments.
• Create clarity around ownership, scope, and the right level of investment for each opportunity.

Lead initiatives from definition through execution and launch

• Drive work from early opportunity sizing and problem framing through delivery, launch, and iteration.
• Partner with Engineering and Design to ensure solutions are feasible, intuitive, and high quality.
• Maintain strong cross-functional alignment and clear communication throughout the product lifecycle.

Use data and customer insight to guide decisions

• Bring data fluency to reporting, analytics, and customer-specific insight requests.
• Use qualitative and quantitative inputs to shape prioritization, validate solutions, and measure outcomes.
• Support reporting-heavy or analytics-driven opportunities with confidence and precision.

Help build a repeatable Professional Services product model

• Contribute to a more consistent approach for evaluating and delivering strategic customer extensions.
• Help the organization balance custom opportunity work with scalable product investment.
• Ensure Professional Services-led efforts stay aligned with the broader B2B software product strategy.

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Experience You Bring:

6–10 years of product management experience

• Strong experience in B2B SaaS, platform, or operational software environments.
• Proven ability to lead both discovery and execution across complex product areas.
• Comfortable operating in fast-moving environments where priorities may evolve quickly.

A track record of solving ambiguous, cross-functional product problems

• Experience turning loosely defined requests into thoughtful, high-impact solutions.
• Ability to navigate opportunities that span multiple teams, systems, or product domains.
• Sound judgment in deciding when to push for scale, move quickly, or constrain scope.

Strong first-principles thinking and product judgment

• Ability to assess trade-offs and determine what “good enough” looks like in context.
• A practical mindset that balances speed, customer value, maintainability, and long-term strategy.
• Confidence making progress in situations where discovery is incomplete or evolving.

Experience partnering with customer-facing teams on strategic opportunities

• Worked closely with Sales, Customer Success, and/or Professional Services on customer-driven requests.
• Able to translate commercial asks into clear product thinking and actionable execution paths.
• Understands how to support strategic customer needs without losing sight of long-term product direction.

Excellent cross-functional collaboration and influence

• Strong relationship-building skills across Product, Engineering, Design, and go-to-market teams.
• A reputation for being collaborative, helpful, and effective in horizontally scoped work.
• Ability to influence without direct authority and create momentum across teams.

Strong data fluency

• Comfortable working with reporting, analytics, and data-driven product questions.
• Able to use quantitative insights to support prioritization, problem diagnosis, and solution validation.
• Experience with custom reporting, analytics-heavy workflows, or customer-specific data needs is a strong plus.

A high-ownership mindset and bias for action

• Brings structure to ambiguity and helps teams move forward with clarity.
• Operates with urgency while maintaining sound product judgment.
• Focuses on delivering outcomes, not just generating ideas.

A balanced product background is a plus

• Ideally brings experience in consumer product earlier in their career and B2B product more recently.
• Understands both user experience craft and the commercial motions required in B2B environments.
• Can bridge customer empathy, product intuition, and business pragmatism effectively.

A practical, customer-centered approach

• Empathy for customers and the challenges they face in real operating environments.
• A collaborative approach to solving complex problems in ways that are useful, scalable, and aligned with the business.
• Strong instinct for building solutions that work for both customers and the broader platform.

Pay transparency

It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $151k to $201k. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.