Lead Product Owner

Accountabilities:

• Own and drive the OpenText migration strategy and product roadmap, aligning platform capabilities with enterprise priorities and member experience objectives.
• Serve as the primary product contact for an Agile delivery team, translating business needs into user stories, prioritizing the backlog, and supporting delivery decisions.
• Lead the design, configuration, and deployment of personalized, dynamic, operational, and regulatory communications using OpenText Communications.
• Establish and maintain governance standards covering personalization rules, data, branding, content, version control, documentation, and audit trails.
• Act as a subject matter expert on OpenText capabilities, document composition, and communication execution, while mentoring colleagues on effective practices.
• Partner with enterprise architecture, MarTech, strategy teams, and business stakeholders to develop scalable solutions and translate requirements into communication templates.
• Analyze implementation issues and defects, identify root causes, coordinate resolutions, and support quality assurance activities.
• Maintain platform documentation and contribute to process improvements that increase communication accuracy, scalability, efficiency, and operational excellence.
• Support compliance with applicable healthcare, Medicare, Medicaid, and regulatory communication requirements.
• Lead cross-functional collaboration and manage competing priorities, dependencies, and deadlines to ensure successful product delivery.

Requirements:

• Bachelor’s degree in Marketing, Communications, Information Systems, or a related field, or equivalent professional experience.
• 7+ years of hands-on experience creating dynamic documents using OpenText Communications.
• Strong knowledge of document composition concepts, including layouts, style sheets, variables, repeating data tables, and document flow.
• Understanding of logical coding concepts such as IF/THEN/ELSE statements and loops.
• Experience with driver-file mapping and variable mapping for document logic and content creation.
• Demonstrated product management and leadership experience, with the ability to collaborate effectively across technical and business teams.
• Strong experience managing multiple priorities, tracking progress, resolving issues, and consistently meeting deadlines.
• Proven ability to conduct defect analysis, identify root causes, and implement appropriate resolutions.
• Excellent communication, organizational, problem-solving, and stakeholder-management skills.
• Preferred experience with Adobe InDesign, Illustrator, Photoshop, and Acrobat.
• Experience with Smart Communications or similar content-development platforms is advantageous.
• Experience in a highly regulated industry, particularly healthcare or financial services, is preferred.
• Knowledge of CMS, Medicare, and Medicaid requirements, as well as marketing operations, fulfillment processes, and Agile methodologies, is a plus.
• Ability to work independently while contributing effectively within cross-functional teams.

Benefits:

• Annual salary: $115,200–$158,400, depending on qualifications, experience, skills, education, and geographic location.
• Eligibility for a bonus incentive plan based on individual and/or organizational performance.
• Remote work opportunity within the United States.
• Full-time schedule of 40 hours per week.
• Medical, dental, and vision coverage.
• 401(k) retirement savings plan.
• Paid time off, company and personal holidays, and paid parental and caregiver leave.
• Short-term and long-term disability coverage.
• Life insurance and additional employee support programs.
• Dedicated resources and opportunities for professional development and career growth.
• Occasional travel may be required for training or meetings.
• Remote employees are expected to maintain a suitable dedicated workspace and reliable internet connection, with minimum recommended speeds of 25 Mbps download and 10 Mbps upload.