Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.
Job Title: Lead ETS Product Manager (Product Owner)
Reports to (Direct Title): Senior Director, Enterprise Applications
Department: Biz Apps (Enterprise Applications)
Position Summary
The Lead Product Owner role will lead the strategy, design, and continuous improvement of enterprise business systems and processes. This role owns the end-to-end product vision for assigned platform capabilities—directly enabling operational efficiency, data integrity, and cross-functional alignment across the organization.
As a Product Owner, you will work at the intersection of business stakeholders, operations, and IT, translating strategic goals into scalable, data-driven solutions. You will define the roadmap, drive cross-functional execution, and champion automation and system visibility across key business processes. Core platform ownership includes Salesforce CRM and its integrations across the enterprise technology stack.
This is a high-impact, cross-functional role that requires strategic thinking and strong execution. The role thrives in solving complex business challenges through systems, data, and process optimization.
Essential Functions/Responsibilities
- Own the product vision and strategy for assigned enterprise systems, aligning platform capabilities with broader organizational and operational objectives.
- Define and manage the product roadmap, prioritizing enhancements that drive process efficiency, data quality, user adoption, and business performance.
- Partner closely with business stakeholders and operational teams to understand workflows, pain points, and requirements—translating feedback into actionable product and process improvements.
- Design and optimize system configurations, automation rules, data models, and workflow logic within Salesforce CRM and integrated platforms to support business operations.
- Manage integrations across the enterprise technology stack, including Salesforce CRM and connected third-party applications, ensuring seamless data flow and process continuity.
- Define and monitor key performance indicators (KPIs) to measure system effectiveness, adoption, process efficiency, and overall platform health.
- Collaborate with Business Operations, IT, and other stakeholders to ensure end-to-end data integrity, process adherence, SLA compliance, and continuous feedback loop automation.
- Conduct regular cross-functional business reviews and stakeholder syncs, communicating roadmap priorities, performance metrics, and best practices.
- Drive change management and enablement initiatives, including end-user training, documentation, and stakeholder communication plans.
- Stay current with platform capabilities, industry trends, and emerging best practices, continuously iterating to enhance productivity and system value.
- Other tasks and activities as assigned.
Quote to Fulfillment Only
- Apply the product vision and roadmap to Quote to Fulfillment capabilities, including quoting, pricing, contracting, order orchestration, and related operational workflows.
- Design and optimize CPQ configurations, pricing and discounting rules, product catalog and bundle structures, approval workflows, and quoting logic within Salesforce Revenue Cloud and integrated platforms.
- Support the implementation, configuration, and ongoing management of Salesforce Revenue Cloud Automation (RCA) to enable scalable quoting, pricing, and order-orchestration capabilities.
- Partner with stakeholders to align Contract Lifecycle Management (CLM) processes—including contract generation, redlining, approvals, and renewals—with upstream quoting and downstream fulfillment needs.
- Manage and improve integrations across Salesforce CPQ/RCA, CLM, ERP, billing, and related systems to support data flow from quote through order, contract, and fulfillment.
- Define and monitor Quote to Fulfillment KPIs related to system effectiveness, adoption, process efficiency, data quality, and platform health.
Required Education/Experience & Skills
- Bachelor’s degree in Business, Information Systems, Computer Science, or a related field; advanced degree a plus.
- 7+ years of experience in Product Management, Business Systems, or IT/Operations roles focused on enterprise platform ownership and process improvement.
- Demonstrated success partnering with cross-functional business teams to improve workflows, system adoption, and operational outcomes through technology and automation.
- Deep experience with Salesforce CRM, including configuration, administration, workflow automation, and platform integrations.
- Proven ability to design and manage business process workflows, data models, and multi-stage operational processes across departments.
- Familiarity with reporting and analytics tools such as Salesforce Reports/Dashboards, Tableau, or equivalent, to measure and optimize platform and process performance.
- Solid knowledge of Agile/Scrum product development methodologies and tools such as Jira, Confluence, or similar.
- Excellent communication, facilitation, and stakeholder management skills, with a strong ability to drive consensus and lead cross-functional initiatives.
- Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving environment.
Quote to Fulfillment Only
- Experience with Quote-to-Cash or Quote-to-Fulfillment platform ownership and process improvement.
- Experience with Salesforce CPQ and the broader Revenue Cloud, including configuration, administration, pricing and discounting setup, approval workflows, and platform integrations.
- Hands-on experience implementing or managing Salesforce Revenue Cloud Automation (RCA) and Contract Lifecycle Management (CLM) preferred.
- Knowledge of pricing strategy, discounting models, deal-desk processes, and quote-to-cash process design preferred.
- Experience working with integrations across CPQ, CLM, ERP, billing, and related enterprise platforms preferred.
Black Duck is an equal opportunity employer. We consider all applicants for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, disability, sexual orientation, veteran or military service status, or any other characteristic protected by applicable law. Black Duck complies with all applicable laws prohibiting employment discrimination in every jurisdiction where it operates and provides reasonable accommodations to individuals with disabilities in accordance with applicable law.
