Overview
As a Technical Account/Program Manager, you will serve as a customer-oriented technical liaison between the pre-sales engineering, sales team, and the customer's technical stakeholders. This position requires a strong understanding of how technology enables businesses to develop strategies and meet objectives. The TAM will be involved in the entire sales cycle, including leading meetings to discuss key business and technology issues, assess clients' needs and identify the ePlus targeted product and service solutions that best meet those needs. The goal is to support the ePlus regional sales team to drive and capture revenue creation within the customer account portfolio. You will have the opportunity to work with our Principal Architects, Engineers, and Consultants, to understand our clients’ needs and craft sustainable IT roadmaps to get them there.
You will be a customer experience-oriented professional that is familiar with scoping and pricing complex integration solutions in multiple disciplines which include, infrastructure, hybrid data center, orchestration and automation, application migration and collaboration.
Your Impact
The essential functions of this position include:
- Sales /Customer Facing
- Provide a communication conduit from customer technical stakeholders to internal engineering team
- Engage internal pre-sales engineering team to identify and map new opportunities at specific customers, facilitate issue resolution discussion and help expedite the solution while providing frequent updates to Account Management and Engineering teams
- Develop rapport with technical stakeholders (architects, lead engineers, managers) to expand relationships with other technical stakeholders and learn about new or potential opportunities for ePlus technologies
- Expose customer technical stakeholders to new enhancements and/or technologies through onsite or WebEx presentations
- At assigned accounts act as the primary interface and trusted advisor with Enterprise Account Executives, Customer Executives and IT professionals working with a team of Solution Architects to scope and price strategic solutions and initiatives with our customers that lead to successful business outcomes
- Co-present project plans and Level of Effort to customers, guiding technical resources when engaging customer and aligning efforts to meet the customer program requirements
- Function as a point of consolidation, working with subject matter expert (SME’s) to coordinate, communicate and convey solution requirements and technical response
- Must be able to maintain planning and organization across multiple complex projects
- Facilitate technical scoping/reviews assisting presales engineers and SME’s to develop Statements of Work (SOW)
- Knowledge of license and subscription selling models for both ePlus and our partners and the services associated with long-term engagement and customer support
Engineering Team/Technical Orientation:
- Engage with operational and technical staff at the customer to measure progress on current projects and search for new opportunities with which to position ePlus services
- Engage thought leadership and direction from both ePlus and partner/vendors to engender trust with assigned customers
- Facilitate design architecture, and customer peer reviews to document and develop customer-oriented policies during project initiation, status meetings or milestone sign-off
Thought Leadership:
- Evaluate emerging technology and tools and drive the development of business cases for their use
- Engage in social media through VLOG, BLOG or YouTube views on emerging technology and implication on successful business outcomes
- Provide platform design guidance to local team for technical standards, and lead technology research for security and infrastructure
- Conduct ePlus branded lunch and learns with customers and identify sales opportunities, as requested by management
Qualifications
- Certifications in applicable technology preferred: CCDP, AWS CSA or ASE/ATP
- College degree or applicable work experience
- Two or more years of experience in designing or implementing complex network or systems/storage solutions
- Three or more years of experience in providing pre-sales engineering support
- Must be fully knowledgeable and able to facilitate in pre-sales discussions acting as a liaison between various teams with both the customer and within ePlus. This individual will have a general understanding of the design, plan, deployment and support around the following technologies:
- Network engineering
- Data Center around connectivity, storage and BU/DR
- Collaboration and hybrid work environments
- Security architecture
- Software licensing and contracts
- Managed service support and engagement
- A collaborative customer-oriented team player that is business outcome oriented
- Consultative problem solver with strong interpersonal, teaming, leadership, creativity, influencing, problem solving, and conflict resolution skills required
- Previous experience with multi-site, regional and global rollouts, transformations and migrations
- Previous experience with integrating different manufactures products into heterogeneous product infrastructure
- Excellent oral, written, and interpersonal communication and presentation skills across organizational boundaries
Preferred Qualifications:
- 8 or more years of experience in designing or implementing complex network or systems/storage solutions and able to articulate deep technical knowledge of infrastructure services, data center design and cloud integration for enterprise customers
Position Specifics
The initial base salary range for this position is expected to be between $150,000 and $170,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.
ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.
Corporate Values
- Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
- Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
- Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
- Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.
Commitment to Diversity, Inclusion and Belonging
- We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
- ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.
Physical Requirements
- While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
- By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.
ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice.
Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.
