Lead QA Engineer Dynamics 365

Key Responsibilities

• Lead QA initiatives across multiple concurrent projects, keeping deliverables on schedule and within budget
• Design, implement, and execute automated and manual test plans to find defects and verify system functionality
• Mentor, coach, and train QA engineers, and help set and track individual development goals
• Partner with other technical teams to run end-to-end testing of integrated systems
• Build and maintain QA documentation, standards, and best practices
• Lead knowledge sharing across the team and take a leadership role on cross-functional initiatives
• Help recruit and develop team members, and manage direct reports when assigned
• Work within an Agile delivery environment
• Take part in an on-call rotation for critical after-hours issues

Required Skills

• 6–8 years of QA experience, including leading or mentoring other engineers
• Deep knowledge of Dynamics 365 Sales, Customer Service, and Customer Insights – Journeys
• Strong grounding in QA best practices and methodologies
• Hands-on experience with test automation, SQL querying for data validation, and API testing (e.g., Postman)
• Experience testing integrated systems end to end
• Bachelor’s degree or equivalent experience

Bonus Skills

• Experience with Customer Data Platforms (CDPs)
• Relevant Microsoft or QA certifications
• Experience testing Power Platform solutions