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Humana is committed to helping people achieve their best health by delivering innovative technology solutions that power exceptional member, provider, and associate experiences.
The Lead Quality Engineer – Onboarding, Methodologies, Governance & Enablement – Compliance & Maturity is responsible for advancing enterprise quality engineering consistency, governance, adoption, and organizational maturity across Humana’s technology landscape. This role helps define, operationalize, and continuously improve quality engineering standards, methodologies, governance frameworks, onboarding practices, and enablement programs that support enterprise delivery teams.
This leader works across Quality Engineering, Engineering, Product, Agile, Risk and Compliance, and platform teams to ensure quality engineering practices are well-defined, measurable, scalable, and aligned to enterprise expectations. The role is also responsible for supporting quality engineering maturity assessments, governance processes, compliance alignment, audit readiness, onboarding and platform integration, and education programs that improve adoption of enterprise quality engineering practices.
The ideal candidate combines strong quality engineering experience with governance, transformation, enablement, and organizational change capabilities. This role must be able to influence across a matrixed environment, translate strategy into operational practices, and drive measurable improvements in quality engineering maturity and compliance alignment.
Key Responsibilities
Enterprise Quality Engineering Standards and Methodologies
- Lead the development, refinement, and socialization of enterprise quality engineering standards, methodologies, and operating procedures.
- Support the definition and evolution of enterprise quality engineering strategy in alignment with Humana’s technology and transformation priorities.
- Establish and maintain SDLC quality standards, policies, and required controls to promote consistency across teams and portfolios.
- Define and communicate engineering best practices and “what good looks like” guidance for quality engineering across the organization.
- Partner with Agile and engineering leadership to align quality engineering ways of working with enterprise delivery frameworks and Agile office practices.
- Drive standardization of quality engineering practices across the software development lifecycle, including test strategy, automation, release quality, and evidence-based quality measures.
Governance, Compliance, and Maturity
- Design, implement, and sustain governance frameworks that support enterprise quality engineering oversight, accountability, and policy adherence.
- Lead development and continuous improvement of the quality engineering maturity model, including dimensions, measures, assessment criteria, and improvement pathways.
- Conduct or coordinate maturity assessments across teams and provide actionable recommendations to improve adoption and operational effectiveness.
- Partner with Risk, Compliance, Security, and Technology leaders to align quality engineering practices with enterprise risk and compliance expectations.
- Identify governance gaps, control weaknesses, and process risks, and recommend improvements to strengthen quality and compliance outcomes.
- Support ongoing monitoring of adherence to quality engineering standards, methodologies, and governance requirements.
Onboarding, Education, and Enablement
- Lead onboarding and integration enablement for teams adopting enterprise quality engineering platforms, standards, and practices.
- Develop onboarding frameworks, guidance, and supporting materials to accelerate team adoption and improve time to effectiveness.
- Partner with QE Coaches and enablement teams to create scalable education, coaching, and organizational readiness programs.
- Support training strategy and delivery for quality engineering methodologies, tools, standards, and ways of working.
- Help lead Quality Engineering Community of Practice activities that promote shared learning, consistency, and continuous improvement.
- Coordinate QE learning initiatives that strengthen associate capability, technical proficiency, and alignment to enterprise standards.
- Partner with stakeholders to assess adoption barriers and implement targeted enablement plans.
Quality Intelligence and Analytics
- Support the development and use of quality intelligence, maturity insights, and analytics that inform decision-making and continuous improvement.
- Define and monitor key indicators related to standards adoption, quality engineering maturity, compliance alignment, and enablement effectiveness.
- Translate data and findings into practical recommendations for leaders, teams, and transformation stakeholders.
- Partner with reporting and analytics teams to improve visibility into quality engineering health, governance outcomes, and organizational progress.
Audit and Control Support
- Coordinate internal and external audit support activities related to quality engineering processes, standards, controls, and evidence.
- Partner with audit, compliance, and operational stakeholders to gather, organize, and validate audit evidence.
- Support control alignment activities to ensure quality engineering practices map effectively to applicable policies, standards, and audit expectations.
- Track audit actions, findings, and remediation activities and help drive timely closure of commitments.
- Promote audit readiness by strengthening documentation, traceability, governance routines, and evidence management practices.
Transformation and Continuous Improvement
- Support enterprise quality transformation efforts through strong methodology governance, change enablement, and adoption planning.
- Identify opportunities to improve quality engineering operating models, governance processes, onboarding practices, and organizational capability.
- Drive continuous improvement efforts that increase consistency, reduce ambiguity, improve compliance posture, and strengthen delivery outcomes.
- Influence teams to adopt modern, scalable, and measurable quality engineering practices across the enterprise.
Use your skills to make an impact
Required Qualifications
- Bachelor’s degree or equivalent experience.
- 5+ years of experience in quality engineering, software engineering, test engineering, quality governance, SDLC practices, or related disciplines.
- 3+ years of experience leading or influencing enterprise standards, methodology, governance, compliance, or enablement initiatives.
- Experience defining or implementing quality engineering standards, testing methodologies, SDLC controls, or engineering best practices.
- Experience working with governance, maturity assessments, risk and compliance alignment, or audit support processes.
- Experience developing enablement materials, onboarding approaches, training content, or organizational adoption programs.
- Strong understanding of modern software delivery practices, including Agile, DevOps, CI/CD, and test automation.
- Strong written and verbal communication skills, including the ability to create executive-ready and team-facing materials.
- Strong analytical, organizational, and problem-solving skills.
- Demonstrated ability to work across multiple teams and drive alignment in a matrixed environment.
Preferred Qualifications
- Experience supporting enterprise Quality Engineering, Software Engineering, Platform Engineering, or Technology Operations organizations.
- Experience in healthcare, insurance, financial services, or another highly regulated industry.
- Experience with policy development, control mapping, audit evidence management, or regulatory/compliance alignment.
- Experience building or operationalizing maturity models, governance scorecards, or organizational assessments.
- Experience with enterprise onboarding, platform adoption, coaching models, or large-scale training programs.
- Familiarity with Agile, SAFe, Lean, DevOps, CI/CD, and product operating models.
- Experience with quality analytics, reporting dashboards, and KPI development.
- Experience supporting internal and external audits in a technology environment.
- Certifications such as ISTQB, CSTE, SAFe, PMP, Lean Six Sigma, or related disciplines.
Success Measures
Success in this role will be demonstrated through:
- Clear, actionable, and adopted enterprise quality engineering standards and methodologies.
- Improved consistency in quality engineering ways of working across teams and portfolios.
- Measurable progress in quality engineering maturity model adoption and assessment outcomes.
- Strong alignment between quality engineering practices and enterprise risk, compliance, and policy expectations.
- Effective onboarding and enablement of teams to enterprise quality engineering platforms, standards, and methods.
- Increased participation and impact of QE coaching, learning initiatives, and community of practice programs.
- Reliable audit readiness, well-managed evidence collection, and timely remediation of audit findings.
- Better visibility into quality engineering adoption, governance health, and maturity progress through reporting and analytics.
- Strong stakeholder confidence in the governance, enablement, and compliance support provided by the team.
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$117,600 - $161,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
