Senior/Lead Quality Engineer (China)
Job Title
Senior/Lead Quality Engineer
Location
China (Shanghai)
Role Purpose
The Lead Quality Engineer is responsible for leading product quality improvement activities across the product lifecycle, acting as the key technical quality representative within China. The role drives issue resolution, root cause investigations, supplier quality engagement, launch monitoring activities, and sustained quality improvements through close collaboration with Joint Development Manufacturers (JDMs), Contract Manufacturers (CMs), Development Engineering, Market Quality, and Global Quality teams, with the objective of reducing Cost of Quality and failure rates across Dyson’s new categories.
The successful candidate will possess strong analytical capability, hands-on engineering experience, and the ability to influence stakeholders across multiple functions to deliver world-class customer quality performance.
Key Responsibilities
Product Quality Leadership
- Lead investigation and resolution of critical product quality issues impacting customers, manufacturing operations, and product launches.
- Drive containment, corrective actions, and long-term preventive solutions for recurring product failures.
- Monitor quality performance metrics and identify emerging risks through data-driven analysis.
- Own risk assessment and prioritisation of product quality concerns.
Failure Analysis & Technical Investigation
- Conduct structured root cause investigations using engineering methodologies and quality tools.
- Lead product teardowns, component analysis, and failure replication activities.
- Interpret field failure data, warranty trends, repair data, and customer feedback to identify systemic issues.
- Collaborate with development teams to translate findings into design improvements.
Launch Monitoring & Issue Management
- Support product launches through proactive monitoring of quality KPIs and customer feedback.
- Maintain visibility of launch risks and drive timely closure of critical issues.
- Coordinate cross-functional investigations during launch monitoring periods.
- Ensure all issues are tracked, documented, escalated, and resolved in accordance with company quality processes.
China Supplier & JDM Engagement
- Act as the primary quality interface between Dyson and China-based JDM/CM partners for new category products.
- Drive accountability for quality performance, corrective actions, and 8D investigations.
- Conduct regular technical reviews with supplier quality, engineering, and management teams.
- Ensure suppliers maintain robust problem-solving discipline and timely issue closure.
- Influence supplier prioritisation of critical product quality risks.
Data Analytics & Continuous Improvement
- Leverage quality systems, dashboards, and data analytics tools to identify trends and improvement opportunities.
- Perform Pareto analysis, issue trending, and risk prioritisation activities.
- Develop reporting mechanisms to support management decision-making.
- Drive continuous improvement initiatives aimed at reducing customer dissatisfaction and warranty costs.
Cross-Functional Collaboration
- Partner with Market Quality, Engineering, Reliability, Manufacturing, Service, and Regulatory teams.
- Provide technical leadership during quality reviews and executive escalations.
- Support communication of risks, status, findings, and recommendations to stakeholders globally.
- Mentor junior engineers and support capability development within the team.
Other Responsibilities
Undertake other duties and responsibilities as required in line with the overall purpose of the role, including supporting new activities, driving operational improvements, developing supporting documentation, and proactively identifying opportunities to improve quality, efficiency, and ways of working across the business.
Key Deliverables
- Reduction of customer-reported quality issues.
- Timely closure of critical investigations and CAPAs.
- Improved supplier responsiveness and problem-solving effectiveness.
- Successful launch quality performance.
- Robust technical understanding of field failures and emerging risks.
- High-quality reporting and stakeholder communication.
Required Experience
- Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics Engineering, Manufacturing Engineering, or a related discipline.
- Minimum 3 years of experience in quality engineering, reliability engineering, product engineering, supplier quality, or failure analysis roles.
- Experience working with China-based manufacturing or development partners.
- Willing and able to travel within China as required to support supplier engagement, technical reviews, investigations, and launch or quality activities.
- Proven track record in technical problem solving and root cause investigation.
- Experience supporting consumer products, electromechanical products, robotics, home appliances, or related industries preferred.
Technical Skills
- Root Cause Analysis (RCA)
- 8D Problem Solving
- Failure Mode and Effects Analysis (FMEA)
- CAPA Management
- Reliability Engineering
- Statistical Data Analysis
- Quality Management Systems
- Product Teardown & Failure Analysis
- Design Verification & Validation
- Supplier Quality Management
Preferred:
- Experience with Python, Power BI, Minitab, Tableau, or equivalent analytics tools.
- Experience with SQL or large dataset analysis.
- Experience with quality systems and issue management platforms.
Leadership Competencies
- Strong stakeholder management and influencing skills.
- Ability to operate effectively across different cultures and time zones.
- Structured and data-driven decision-making.
- Excellent communication skills in English and Mandarin.
- Comfortable working in ambiguous and fast-moving environments.
- Hands-on approach with strong technical curiosity and engineering judgement.
Communication Requirements
- Excellent written and verbal communication skills in both English and Mandarin.
- Able to communicate complex technical findings clearly to China-based suppliers, JDM/CM partners, and global stakeholders.
- Confident in leading technical discussions, quality reviews, and escalation meetings in Mandarin and English.
- Able to prepare concise investigation reports, management summaries, and technical presentations for both local and global audiences.
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
