Lead Resident Service Representative

Want to build a brighter, bolder future and cultivate your career? Join Ecolab’s team and help create a world in which we all thrive.  

Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water annually. We serve industries from food & beverage to mining and manufacturing, delivering innovative solutions that reduce, reuse, and recycle water while protecting systems and equipment. Our team combines deep technical expertise with smart technology to drive efficiency, sustainability, and performance.

Ecolab is seeking a Lead Field Service Representative where your technical expertise and customer-first mindset will help shape a more sustainable future. You’ll be part of a purpose-driven team that supports water treatment systems across diverse industries. You’ll work hands-on in the field, building trusted relationships with customers and delivering solutions that protect vital resources and improve operational performance.

How You’ll Make an Impact:

• Deliver expert service and support for water treatment and filtration systems

• Monitor chemical usage and system performance to ensure optimal operation

• Troubleshoot and resolve equipment and treatment issues with a focus on cost-effective solutions

• Conduct preventive maintenance and repairs to maximize equipment uptime

• Maintain accurate service documentation and communicate clearly with customers

• Collaborate with internal teams to continuously improve service delivery 

Position Details:

• This position will be based in Montgomery, AL

• Shift Requirements: Monday - Friday -8:00AM to 5:00PM

What’s Unique About This Role:

• You’ll operate independently in a dynamic field environment, supported by a team that values your expertise

• You’ll work with cutting-edge technologies and industry-leading training to stay ahead

• You’ll help customers meet sustainability goals while protecting their critical assets

Minimum Qualifications:

• High school diploma or equivalent

• Position requires a current and valid Driver’s License with no restrictions

• Experience in a technical service role, ideally with water filtration systems or in industrial/mechanical environments

• No immigration sponsorship available for this position

Physical Requirements of Position:

• Working in confined spaces and extreme conditions (hot, cold, damp, dusty)

• Lifting, kneeling, crouching, reaching, and standing for extended period

Ecolab is committed to providing reasonable accommodation to qualified individuals with a disability.

Preferred Qualifications:

• Associate’s degree in chemistry, mechanical systems, or related field

• Hands-on plumbing experience and familiarity with industrial equipment

• Experience with boilers, cooling towers, and wastewater treatment systems

• Knowledge of mechanical, electrical, and pumping systems

• Proficiency with Microsoft Office Suite

What’s in it For You:

• Starting on Day 1: Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more! 

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments. 

• The ability to make an impact and shape your career with a company that is passionate about growth. 

• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.

About Ecolab:

At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.