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Bengaluru, Karnataka, India
Hybrid
FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.
As a Lead Engineer, you will be a hands-on RPA engineer responsible for designing, developing, testing, deploying, and supporting enterprise automation solutions using Automation Anywhere Automation 360.
This is a hands-on individual contributor role focused primarily on bot development, integrations, troubleshooting, production support, and adherence to established automation engineering standards. You will independently deliver medium-to-complex automations while working with Lead/Principal Engineers, business analysts, QA engineers, and business teams throughout the automation lifecycle.
Job Details
Position Title: Lead Software Engineer
Career Level: P3
Job Category: Manager
Role Type: Hybrid
Job Location: Bangalore
About the Team:
The Enterprise architecture workflow automation and robotics team is community of dedicated professionals committed to building center of excellence for workflow automation and robotics.
Impact:
Enterprise architecture workflow automation and robotics support several critical business functions for the bank. This role is vital for building and maintaining enterprise workflow automation and robotics CoE. Our values — inclusivity, transparency, and excellence — drive everything we do. Join us and make a meaningful impact on the organization.
Key Deliverables
Design, develop, test, deploy, and support enterprise automations using Automation Anywhere Automation 360.
Remain highly hands-on with bot development, debugging, testing, deployment, and production support.
Translate functional requirements and solution designs into reliable and maintainable Automation Anywhere bots.
Develop automations for web, desktop, Excel, databases, files, APIs, enterprise applications, and legacy systems.
Build reusable components and follow established Automation Anywhere development standards, naming conventions, and coding practices.
Implement robust exception handling, retries, recovery, logging, alerting, configuration management, and audit mechanisms.
Develop and support unattended and attended automation solutions.
Work with Control Room, Bot Agents, Bot Runners, schedules, triggers, queues, and device configurations.
Develop automations using Workload Management (WLM), queues, and workload distribution where required.
Implement secure credential handling using Credential Vault, lockers, service accounts, and established security standards.
Develop and consume REST/SOAP APIs, web services, databases, and other enterprise integrations.
Develop SQL queries and perform database operations required by automation solutions.
Perform unit testing, debugging, peer reviews, and technical validation before handing solutions over for QA.
Troubleshoot bot failures, application issues, integration failures, and environment-related problems.
Perform root-cause analysis and resolve production defects in partnership with Lead Engineers and platform/support teams.
Support bot deployments, environment promotion, release activities, and post-production validation.
Use Git/source control and established CI/CD/DevSecOps processes for automation development and deployment.
Monitor production automations and identify opportunities to improve performance, stability, and resiliency.
Participate in code reviews and implement recommendations from Lead and Principal Engineers.
Maintain technical documentation, configuration details, support documentation, and operational runbooks.
·Support platform upgrades, bot migrations, regression testing, and compatibility assessments.
Follow enterprise RPA CoE standards, security requirements, development guidelines, and governance processes.
Support junior automation engineers through technical guidance and peer reviews.
Skills and Qualification
Functional Skills:
Team Player: Support peers, team, and department management.
Communication: Excellent verbal, written, and interpersonal communication skills.
Problem Solving: Excellent problem-solving skills, incident management, root cause analysis, and proactive solutions to improve quality.
Partnership and Collaboration: Develop and maintain partnership with business and IT stakeholders
Attention to Detail: Ensure accuracy and thoroughness in all tasks.
Technical/Business Skills:
5+ years of software development, automation, or RPA experience.
3+ years of hands-on Automation Anywhere experience, preferably with significant experience using Automation 360.
Strong hands-on experience developing, debugging, deploying, and supporting Automation Anywhere bots.
Good understanding of Automation 360, including Control Room, Bot Agent, Bot Runner, queues, schedules, triggers, and deployment concepts.
Experience implementing exception handling, retries, recovery, logging, alerting, and configuration-management patterns.
Experience with Credential Vault, lockers, credential management, and secure bot-development practices.
Experience with Workload Management (WLM), queues, and workload distribution.
Experience developing automations involving web applications, desktop applications, Excel, files, databases, and enterprise systems.
Experience developing and consuming REST/SOAP APIs and web services.
Strong SQL skills and experience working with relational databases such as Oracle, SQL Server, PostgreSQL/MySQL, or equivalent.
Working knowledge of programming/scripting languages such as Python, Java, JavaScript, PowerShell, .NET, or equivalent.
Experience with source control such as Git and familiarity with CI/CD and DevSecOps practices.
Experience performing unit testing, debugging, defect resolution, and production support.
Good understanding of SDLC, Agile/Scrum, testing, deployment, release management, and production-support processes.
Understanding of enterprise security, credential management, auditability, and data-protection requirements.
Ability to independently develop and support medium-to-complex enterprise automations.
Strong analytical, troubleshooting, communication, and collaboration skills.
BS/MS in Computer Science, Engineering, Information Technology, or equivalent professional experience.
Automation Anywhere Certified Essentials Professional – Required
Automation Anywhere Certified Advanced Professional – Required
Automation Anywhere Certified Master RPA Professional – Preferred / Added Advantage
Current/active applicable Automation Anywhere certifications are expected.
Candidate should maintain knowledge of current Automation 360 capabilities and development best practices.
For this P3 position, Advanced Professional certification represents the expected certification level. Master-level certification is valuable but is not required because this position is primarily focused on hands-on engineering and delivery rather than solution architecture or enterprise technical ownership.
Relationships & Collaboration
Reports to: Associate Director
Partners: Senior leaders and cross-functional teams
Accessibility Needs
We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.
