At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Location: Richardson, TX (Hybrid – 2 days/week in office)
We are seeking a Lead Software Engineer to join our Workforce Management (WFM) engineering team. In this role, you will provide technical leadership for the design, development, and delivery of scalable enterprise software solutions while helping drive our AI-first engineering transformation.
You will lead architecture initiatives, guide engineering standards, mentor senior engineers, and champion AI-assisted development practices that improve speed, quality, and consistency across teams.
Key Responsibilities
- Drive technical direction for major WFM capabilities and cross-functional initiatives.
- Design and develop scalable, secure, and maintainable server-side solutions using Java technologies.
- Define and promote architecture standards, engineering best practices, and reusable design patterns.
- Lead design reviews, architectural decisions, and resolution of complex technical challenges.
- Own and evolve AI-assisted development practices, including coding agents, workflows, tooling, guardrails, and quality metrics.
- Translate complex business requirements into technical architecture, delivery plans, milestones, and measurable outcomes.
- Lead root-cause analysis of critical production issues and drive long-term corrective actions.
- Mentor engineers and technical leaders through coaching, reviews, and knowledge sharing.
- Partner closely with Product, QA, Cloud, Security, Support, and Services teams to ensure successful delivery.
- Evaluate emerging technologies and AI capabilities, recommending adoption based on business value and engineering impact.
- Contribute to continuous improvement of Agile development practices and engineering excellence.
Required Qualifications
- 12+ years of software engineering experience, including extensive Java web application development.
- Proven experience leading architecture and technical initiatives across multiple teams.
- Strong expertise in Java, Spring, Hibernate, REST APIs, JUnit, and Mockito.
- Experience building and supporting complex enterprise-scale, multi-tier applications.
- Demonstrated success influencing technical direction and driving alignment across stakeholders.
- Hands-on experience with AI-assisted development tools such as GitHub Copilot, ChatGPT, Claude, or similar technologies.
- Familiarity with agentic AI concepts, prompt engineering, tool integrations, and AI-enabled software development practices.
- Experience with CI/CD, Test-Driven Development (TDD), and Agile/Scrum methodologies.
- Strong analytical, troubleshooting, and communication skills.
Preferred Qualifications
- Front-end development experience with Angular, JavaScript, HTML5, CSS, and Spring MVC.
- Experience with end-to-end testing frameworks such as Selenium, Playwright, or Cucumber.
- AWS cloud experience.
- Experience with Maven, Jenkins, and Tomcat.
- Experience leveraging AI for rapid prototyping, software delivery acceleration, and engineering innovation.
What Makes You Successful
- Strong technical leadership and decision-making skills.
- Ability to navigate ambiguity and balance short-term delivery with long-term architecture goals.
- Proven ability to influence without direct authority.
- Collaborative mindset with a passion for mentoring and developing others.
- Resilient problem solver who can drive results in complex environments.
Education
Bachelor's degree in Computer Science, Engineering, or a related technical field.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
