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San Francisco, California, United States
Remote only
A platform you can believe in: Immersive One is the leading cyber resilience solution across the globe.
Showcase the value of the Immersive One platform and secure the technical win alongside a team of the brightest minds in cybersecurity. At Immersive, we’re uniquely positioned to future-proof organizations against any cyber challenge. If that excites you, read on!!
Immersive is the cyber proving ground for the AI enterprise. Through Immersive One, organizations can test whether people, AI-enabled workflows, cyber security teams, agents, and leaders can perform securely under realistic pressure, then turn that performance into evidence they can use to improve, benchmark, and report readiness.
Trusted by 30%+ of the Fortune 100 and ranked #1 in the Forrester Wave™ 2026, Immersive helps organizations prove AI can be adopted safely, teams can develop and defend at AI speed, leaders can lead through crisis, and AI agents can be validated before they are trusted in live workflows
https://www.immersivelabs.com/why-immersive-labs
We help the world’s biggest brands like Citi, Pfizer, Humana, and HSBC, protect their revenues and brand reputations.
Immersive was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees globally, announced funding of more than $180 million and been voted a Best place to work on multiple occasions!
https://www.immersivelabs.com/company/our-story
“The speed at which Immersive produces technical content is hugely impressive, and this turnaround has helped get our teams ahead of the curve, giving them hands-on experience with serious vulnerabilities, in a secure environment, as soon as they emerge.”
Head of Global Cybersecurity Operations, HSBC
Lead Solutions Architect - West Coast, USA
We’re looking for an experienced cybersecurity consultant with a number of years experience across the entire customer lifecycle - from pre-sales to post-sales and professional services - to join our growing Customer Success team as a Senior Solutions Architect, covering the West Coast of the United States. This is a remote role, but you would need to be based on the West Coast with the ability and willing to travel to client sites in the region.
In this role, you will be the consistent value champion for Immersive from pre-sale to post sale. You will partner with our Enterprise Sales team as you conduct POVs with new & existing customers to secure the technical win, build relationships with key customers to drive business outcomes. You will be the key contact within our strategic accounts, driving platform adoption to the latest features to maximize the value of the Immersive One Platform, and executing a programmatic approach to Cyber Workforce Resilience.
Unlike traditional consultancy, which would be transactional, such as working on a single project to completion and then leaving, in this role you are embedded and dedicated to the customer for the duration of the contract. This is a long-term and continuous engagement to provide industry and operational experience to help simplify the drive for cyber resilience by aligning and complementing an organisation's cyber strategy and vision. The customer is your number one priority, and your focus is to ensure success every step of the way to ensure they are Cyber Resilient and become more mature in this space. You need to adapt to the situations you encounter and be that trusted partner to help by utilising the Immersive One platform to its maximum. Their success is your success. It feels personal.
You will be a trusted, long-term embedded consultant with knowledge in all areas of cyber. The customer will look to you for the answers, and you must be agile with on-the-spot thinking. You will interact with all customer areas, from the C-Suite to the teams and individuals that comprise the customer's organisation. You will help everyone.
As a senior individual contributor in the team, your main responsibilities will include:
Identify and help define prospective customers’ technical requirements / use-cases to align Immersive Lab’s technical and business value proposition
Engage C-level executives, technical cyber security professionals, and major lines of business through delivering in-depth solution demonstrations and managing proof-of-concepts
Act as a security advisor throughout the technical sales cycle by building cyber skills programs, facilitating crisis simulations, and measuring organizational risk
Partner with key customers to understand and help achieve their business, objectives, cybersecurity initiatives, and desired outcomes
Establish strategies and roadmaps to drive cyber workforce resilience through a programmatic approach
Engage C-level executives, technical cyber security professionals, and major lines of business through delivering routine Executive Business Reviews
Leverage your cybersecurity knowledge to recommend appropriate improvements to current programs and suggest new programs.
Drive adoption to maximize the value of the Immersive Labs Platform
Immerse into cyber security community to remain informed of evolving threats, trends, and new technologies
Collaborate with product, content, and engineering teams to serve as the voice of the customer and influence product innovation
Program Management
Support customers in operationalizing and incorporating Immersive One into their cybersecurity programs sustainably, leveraging platform metrics, custom reports and insights to bring attention to the value created along the journey.
Function as an escalation point and primary liaison between sales, product leadership and client accounts, including being the first sales team resource in answering questions related to service delivery within your accounts.
With the Customer Success Manager (CSM), assist in delivering Executive Business Reviews (EBRs) to customers, providing executive-level reports and insights that help drive long-term account health and expansion opportunities.
Sounds good? We’d love to hear from you if you have proven experience in the following areas, but don’t worry if you don’t hit each one exactly:
5+ years work experience in an information security practitioner or solution consulting role as well as time spent working in a pre-sales capacity. Experience within Customer Success would be highly desirable
Extensive experience in client facing roles - you will have consulted and presented to both C-level execs and technical stakeholders
Proficiency in IT fundamentals (computer hardware/software, databases, networking, security, and software development)
Authoritative knowledge of information security concepts, domains, compliances, and standards. You are an engaging speaker and presenting, able to articulate value and discuss technical concepts in a jargon free manner
Hands-on experience with Windows & Linux operating systems, security tools (IDS, firewalls, anti-malware, SIEM), public cloud environments, etc
Experience leading technical presentations for both technical and non-technical audiences across all levels
Industry qualifications such as CISSP would be desirable but not essential to this role
Immersive’s growth has been fuelled by our values that underpin everything we do, here's how they relate to this role:
Driven - We push the boundaries of innovation, acting swiftly to achieve ambitious outcomes. Our drive embodies a culture of ambition, where challenges are stepping stones to excellence.
Inclusive - Our strength lies in diversity, fostering a culture where every individual contributes to our collective strength. We champion open dialogue and empathy, ensuring a collaborative, inclusive workplace.
Customer Centric - We seek to develop deep relationships with our customers to help them achieve their business outcomes. We exceed our customers and partners expectations by crafting products, services and experience that surprise, delight and ensuring they feel valued and supported every day.
One Team - We are a talented global team working together to achieve our vision. Central to our ethos, resilience means adapting and thriving in adversity. It guides our innovation, ensuring we and our clients are prepared for the future.
If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated interview process page.
As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:
Prosper in our success with share options, and rewards for doing great work and living our values
Look after you and your family with health, dental, and disability insurance, fully paid sick leave, and mental health support
Save for the future with a 401K match of up to 5% – effective immediately
33 holiday days plus two volunteering days, 12 weeks enhanced parental leave & your birthday off.
Flexible and remote working, so you can work when and where you work best
Career and learning development through the platform and our Learn Anything fund
While most of the team are fully remote, when you do visit, our North American HQ is based in the center of Boston, just a 10 minute walk from Back Bay train station
Monthly socials and sports clubs for our sociable, tight-knit teams (we’ve done everything from cake making to escape rooms)
Immersive’s commitment to fair and equitable compensation practices means that our compensation & benefits team prices each individual role before it is opened. Each team member is eligible for a compensation plan made up of a base salary + bonus (either annual or variable commission, depending on role) + equity. We expect most candidates for this position to fall within a base salary range of $130,000 - 160,000, though the specific package will vary based on a candidate’s qualifications, skills, competencies, location and experience.
Cyber threats wait for no one and neither should you. Apply now!
If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated interview process page.
