Onsite
FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.
At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.
The Data Solutions group is responsible for the growth and support of FactSet’s DataFeed (off-platform) products. Our aim is to consult and organize our client’s data consumption processes with FactSet’s proprietary and industry-standard delivery solutions. You will gain exposure to the entire Real Time Data Solutions product suite and learn to design custom solutions tailored to each client using a combination of products.
The Lead Solution Specialist on FactSet’s Real-Time Client Engagement team is a strategic, client-facing role focused on ensuring our institutional clients maximize the performance, stability, and business value of FactSet’s real-time market data solutions. This role blends deep technical knowledge of real-time data architecture with strong client relationship skills to deliver tailored, scalable, and resilient solutions across complex financial workflows. This is a strategic, high-impact role responsible for supporting some of FactSet’s most sophisticated institutional clients.
As a Lead Solution Specialist, you are a trusted technical and strategic partner across onboarding, integration, service optimization, and long-term relationship management for clients leveraging FactSet’s real-time data and infrastructure offerings. Lead Solution Specialists are trusted advisors responsible for driving the long-term success of enterprise clients by ensuring optimal use, stability, and evolution of the products and services they rely on. This role combines technical depth, relationship management, and business acumen. While not always hands-on coding, Lead Solution Specialists must understand the underlying infrastructure, integrations, and client workflows well enough to guide architecture, troubleshoot issues, and influence strategic decisions.
What You'll Do:
Strategic Client Engagement:
Optimization & Support Escalation:
Internal Advocacy & Product Feedback:
What Sets a Senior Solution Specialist Apart at FactSet:
What We're Looking For:
Company Overview:
FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn.
At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.
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