This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Technical Account Manager, Public Sector based in United States.
This role offers the opportunity to become a trusted technical advisor to public sector customers while helping them maximize the value of innovative financial data solutions.
You will own the technical post-sales relationship across government accounts, guiding customers through implementation, integration, adoption, and optimization.
Working closely with customer technical teams and internal Product and Engineering stakeholders, you will translate complex requirements into effective solutions.
The role combines enterprise account management, technical consulting, solution design, and proactive customer success.
You will identify opportunities to improve platform adoption, resolve technical challenges, and support long-term account growth.
Success will be measured through customer retention, satisfaction, adoption, implementation outcomes, and measurable business value.
This is a high-impact opportunity for a technically strong, customer-focused professional who thrives in a fast-moving environment and enjoys working with public sector organizations.
Accountabilities
- Own the technical post-sales relationship for assigned state and federal government accounts, serving as the primary technical contact for implementation, integration, optimization, and ongoing platform success.
- Develop and execute technical account plans that connect platform capabilities with customer business objectives, technical environments, and strategic priorities.
- Lead customer onboarding, solution design, implementation, and integration initiatives in partnership with customer technical teams and internal Engineering resources.
- Create and deliver technical training programs that enable customer teams to effectively use and adopt the platform.
- Proactively identify, diagnose, and resolve technical challenges before they negatively affect customer satisfaction or business outcomes.
- Conduct regular technical reviews, health checks, and account assessments to ensure strong platform utilization and customer health.
- Monitor technical metrics, usage patterns, adoption trends, and account health to identify opportunities for deeper adoption and account expansion.
- Build custom demonstrations and support RFPs, data and security requirements, compliance reviews, and other public sector procurement processes.
- Partner with Product and Engineering teams to communicate customer needs, influence product priorities, and share relevant market feedback.
- Document technical best practices and contribute to internal knowledge resources while helping customers navigate platform updates, new features, and technical changes.
- Contribute to customer retention and revenue growth by identifying opportunities for expansion and ensuring customers consistently realize value from the platform.
Requirements
- 5–7+ years of experience supporting state and federal agencies, working in solutions architecture, or holding a similar customer-facing technical role within B2B SaaS.
- Proven experience working successfully within early-stage or high-growth startups, particularly organizations of approximately 50–200 employees.
- Strong technical understanding of APIs, integrations, data workflows, enterprise software architecture, and related technologies.
- Demonstrated experience in enterprise account management, technical implementation, or customer-facing solution delivery.
- Ability to develop custom demos and navigate RFP processes, data and security requirements, compliance considerations, and public sector procurement requirements.
- Strong analytical and problem-solving skills, with the ability to investigate complex technical issues and develop practical solutions.
- Excellent communication and presentation skills, including the ability to explain complex technical concepts clearly to both technical and non-technical audiences.
- Strong relationship-building and stakeholder management capabilities, with the ability to operate as a trusted advisor to enterprise and government customers.
- Bachelor's degree in Computer Science, Engineering, or a related field; a master's degree is preferred.
- Ability and willingness to travel up to 30% of working days.
Benefits
- Competitive salary and equity package.
- Fully remote work environment.
- Health, dental, and vision benefits.
- 401(k) plan.
- Flexible time off.
- Opportunity to work with innovative technology and forward-thinking customers.
- Exposure to an experienced leadership team with backgrounds at leading technology companies.
- High-impact role with a clear opportunity for professional growth and advancement.
- Opportunity to influence the development of solutions shaping the future of secure financial data access.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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