Lead Technical Project Manager

Accountabilities:

• Lead the day-to-day activities of a team of Technical Project Managers, providing direction, support, mentoring, and guidance on project management methodologies and best practices.
• Manage the full lifecycle of SaaS implementation projects, from initiation and requirements definition through delivery, launch, and post-launch support.
• Define project scope, requirements, timelines, milestones, dependencies, and deliverables through structured business analysis and close collaboration with stakeholders.
• Drive alignment across customers, development teams, business leads, QA, and other internal stakeholders, proactively identifying project risks and implementing appropriate mitigation strategies.
• Create, maintain, and monitor project tasks, schedules, dependencies, and documentation using Wrike or comparable project management platforms.
• Lead project meetings with customers and internal cross-functional teams, ensuring discussions remain focused on priorities, decisions, actions, and delivery outcomes.
• Act as the primary communication bridge between technical development teams and external clients, translating technical information into clear business-oriented communication.
• Coordinate software testing, QA milestones, acceptance criteria, and customer validation activities to ensure solutions meet agreed requirements before release.
• Maintain accurate project documentation, status updates, project logs, timelines, risks, and other governance materials throughout the project lifecycle.
• Provide weekly project reporting to leadership, including delivery progress, timelines, risks, dependencies, budget status, and key decisions requiring attention.
• Serve as the primary point of contact for external clients throughout implementation, maintaining a professional and positive customer onboarding experience.
• Continuously evaluate project management and onboarding processes, recommending improvements to workflows, tools, methodologies, and delivery practices.
• Contribute to process optimization and innovation initiatives that improve project efficiency, quality, consistency, and customer outcomes.
• Support technical documentation, data preparation, ETL-related activities, and other technical project needs when required.
• Mentor project and cross-functional team members, encouraging strong delivery practices, accountability, collaboration, and continuous improvement.

Requirements

• Proven experience leading technical or software implementation projects, ideally involving SaaS platforms, enterprise software, or complex technology solutions.
• Strong experience managing projects across the full lifecycle, including initiation, requirements gathering, planning, execution, testing, launch, and post-launch support.
• Demonstrated ability to lead and coordinate Technical Project Managers or other project delivery professionals.
• Strong business analysis capabilities, including requirements gathering, stakeholder discovery, process analysis, scope definition, and translating business needs into actionable technical deliverables.
• Experience working with Agile methodologies and project governance practices in software development or technology environments.
• Hands-on experience using project management tools such as Wrike or similar platforms to manage tasks, timelines, dependencies, documentation, and project reporting.
• Strong understanding of software testing, QA processes, acceptance criteria, and customer validation activities.
• Excellent stakeholder and customer management skills, with the ability to communicate effectively with technical teams, business leaders, customers, and senior stakeholders.
• Strong written and verbal communication skills, including the ability to provide concise project status reports and communicate risks, dependencies, recommendations, and decisions clearly.
• Strong organizational and prioritization abilities, with the capacity to manage multiple projects, competing priorities, deadlines, and stakeholders simultaneously.
• Proven ability to identify risks early, develop mitigation strategies, resolve delivery challenges, and maintain momentum across complex projects.
• A continuous-improvement mindset with the ability to evaluate processes, recommend practical improvements, and contribute to innovation initiatives.
• Strong mentoring and leadership skills, with the ability to support project managers and cross-functional contributors in developing their delivery capabilities.
• Familiarity with technical documentation, data preparation, ETL concepts, or related technical activities is advantageous.
• Experience supporting clients in the automotive, heavy-duty, aftermarket, or related industries is a plus.

Benefits

• Fully remote working arrangement for eligible employees in Canada.
• Full-time employment with the opportunity to lead complex SaaS implementation projects.
• Opportunity to lead and mentor a team of Technical Project Managers and influence project delivery standards.
• Exposure to clients and stakeholders across the automotive and heavy-duty industries.
• Opportunity to work across project management, business analysis, technical delivery, customer onboarding, and process improvement.
• Agile working environment focused on collaboration, accountability, innovation, and continuous improvement.
• Global and international working environment with opportunities to collaborate across different teams, markets, and cultures.
• Career development opportunities through leadership responsibilities, cross-functional exposure, and complex technology projects.
• Opportunity to contribute to data-driven platforms and technology solutions supporting global automotive workflows.
• Compensation and any additional benefits are determined by the hiring company and will be discussed during the recruitment process.