We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
Job Summary
The Lead Technical Writer is responsible for leading the Manila Technical Documentation team in the development, review, and maintenance of technical documentation for Cold Chain, Healthcare, and Food Service products. This role combines technical writing expertise, project coordination, content quality assurance, and team leadership to ensure the timely delivery of accurate, user-friendly, and brand-compliant documentation. The position serves as a key liaison between Manila-based documentation resources and U.S.-based engineering, product management, and technical documentation stakeholders.
As a Lead Technical Writer, You Will:
- Support Kennesaw Engineering, Cooper-Atkins Healthcare, and Food Service Groups with technical writing initiatives and content development for technical documents related to Cold Chain products.
- Lead and coordinate Manila-based technical documentation projects, ensuring deliverables are completed on schedule and aligned with business priorities.
- Review, edit, and approve documentation produced by junior technical writers prior to submission to the Technical Documentation Manager in the United States.
- Manage and track documentation activities using Monday.com project boards and support project planning, prioritization, and status reporting.
- Prepare, develop, update, and maintain technical documentation including:
- User Guides and User Manuals
- Product Data Sheets
- Technical Bulletins
- Quick Installation Guides
- Online Help Content
- Release Notes
- Firmware Documentation
- Product Instructional Materials
- Create and modify technical illustrations, diagrams, schematics, wiring diagrams, screenshots, and other visual aids to improve content usability and comprehension.
- Collaborate closely with Product Managers, Product Experts, Engineers, Quality Teams, and Technical Documentation leadership to gather, validate, and organize technical information.
- Ensure all technical documents comply with Copeland branding, style guides, documentation standards, and industry best practices.
- Perform document version control, file management, and document archival activities.
- Upload and maintain technical documents, firmware files, and related content on company websites, repositories, and content management systems.
- Support documentation publishing activities and ensure content accuracy across digital platforms.
- Generate and report documentation metrics, project updates, and team performance indicators to Manila leadership as required.
- Identify opportunities to improve documentation processes, workflows, templates, and standards to increase efficiency and document quality.
- Mentor, coach, and provide technical guidance to junior documentation team members.
- Participate in cross-functional meetings, project reviews, Manila office initiatives, and continuous improvement activities.
- Support compliance, quality, and regulatory documentation requirements, as applicable.
Required Qualifications
- Bachelor's degree in Technical Communication, Engineering, Information Technology, English, Communications, or a related field.
- 5+ years of technical writing experience, preferably in engineering, industrial, manufacturing, healthcare devices, electronics, refrigeration, HVAC, or related technical industries.
- Demonstrated experience leading technical documentation projects and reviewing the work of other technical writers.
- Strong ability to interpret engineering drawings, technical specifications, product requirements, and system documentation.
- Excellent written, verbal, and interpersonal communication skills in English.
- Strong attention to detail and commitment to producing accurate and high-quality documentation.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Experience working in a global and cross-functional environment.
Preferred Qualifications
- Experience supporting Cold Chain, Food Service, Healthcare, HVAC, Refrigeration, or Industrial Automation products.
- Experience creating wiring diagrams, technical illustrations, and engineering documentation.
- Familiarity with content management systems, controlled documentation environments, and document lifecycle processes.
- Experience working with Agile, project management, or product development teams.
Software Tools and Skills Requirements
- Adobe FrameMaker
- Adobe Illustrator
- Adobe InDesign
- SharePoint
- GitHub (TortoiseGit and GitHub Desktop)
- Aprimo
- Monday.com
- Teamcenter
- Microsoft Office 365 Suite (Word, Excel, PowerPoint, Outlook, Teams)
- Adobe Acrobat Pro
Key Competencies
- Technical Writing & Editing
- Content Development
- Project Coordination
- Documentation Quality Assurance
- Leadership & Mentoring
- Stakeholder Management
- Process Improvement
- Information Organization
- Problem Solving
- Attention to Detail
- Time Management
- Collaboration & Communication
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
