Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Lead Technology Strategy & Investment Analytics
OVERVIEW
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere.
The COSI program and product investment dashboard is a critical enterprise capability that provides transparency into investments across Mastercard. COSI delivers a consistent view of how dollars and capacity are allocated across programs and products—enabling alignment between investment and market-facing products and supporting more effective prioritization, governance, and decision-making.
The COSI organization is comprised of Product Management, COSI Enablement, Engineering, Data Fidelity, and Customer Success. This role sits within the Customer Success team, which focuses on stakeholder engagement, adoption, governance, and ensuring the completeness and accuracy of how investments are represented within the platform.
THE ROLE
The Manager, Product Management – COSI (Customer Success) is responsible for driving stakeholder engagement, adoption, and governance of the COSI platform, while contributing to product development through requirements, testing, and continuous feedback.
This role operates at the intersection of product management, customer success, finance, and data. You will partner with stakeholders across Technology, Product, Finance, and Business teams to onboard them to COSI, ensure adherence to standards, and translate business needs into platform enhancements.
Success in this role requires strong communication and storytelling skills, the ability to influence senior leaders, and the discipline to translate complex investment and allocation concepts into clear processes, requirements, and insights.
KEY RESPONSIBILITIES
Stakeholder Engagement & Customer Success:
Act as the primary interface between COSI and stakeholder leadership teams across Technology, Product, Finance, and Business
Understand stakeholder needs, priorities, and challenges, translating them into actionable requirements and improvements
Lead stakeholder onboarding to COSI, ensuring effective adoption and alignment to platform standards
Represent COSI in leadership forums and speaking engagements, clearly articulating value, structure, and expectations
Governance, Documentation & Certification:
Author clear, structured papers and documentation to define processes, policies, and enhancements for COSI
Drive alignment and secure approvals from senior leadership on key frameworks, changes, and initiatives
Lead annual program certification processes to ensure data completeness, accuracy, and adherence to standards
Establish and maintain governance processes that support transparency and consistency across the platform
Product Development Support:
Gather and synthesize stakeholder requirements into well-defined business requirements and user stories
Partner with Product Management, Engineering, and COSI Enablement teams to prioritize and deliver enhancements
Support solution design discussions to ensure alignment with business and investment tracking needs
Contribute to roadmap planning through stakeholder insights and adoption feedback
Testing, Quality & Continuous Improvement:
Lead or support solution testing (UAT) to validate functionality, data accuracy, and usability
Ensure delivered capabilities meet business requirements and governance standards
Identify gaps, inefficiencies, and opportunities for continuous improvement across processes and platform capabilities
Drive feedback loops between stakeholders and product teams
Data, Insights & Adoption:
Ensure stakeholders understand how to interpret and use COSI data effectively
Support development of insights, narratives, and materials used in governance and decision-making forums
Partner with the Data Fidelity team, which owns reporting and KPI tracking, to improve data quality, completeness, and accuracy
Promote best practices to ensure consistent and standardized use of the platform across the enterprise
ALL ABOUT YOU
Experience:
Product management, customer success, consulting, or business-facing role within a technology or data-driven environment
Experience working in large, matrixed organizations with senior stakeholder exposure
Experience with governance processes, business case development, or enterprise reporting strongly preferred
Familiarity with financial concepts, investment tracking, or allocation models is a plus
Core Skills:
Exceptional written communication skills, with experience authoring structured documents and executive-level papers
Strong verbal communication and presentation skills, including leading discussions with senior stakeholders
Ability to translate complex concepts (financial, technical, or operational) into clear, actionable outputs
Strong analytical and problem-solving skills with attention to detail
Experience writing business requirements and supporting product development
Leadership & Collaboration:
Proven ability to influence and align stakeholders without direct authority
Strong cross-functional collaboration across Product, Technology, Finance, and Business teams
High ownership and accountability for outcomes, particularly around adoption and data quality
Ability to manage multiple priorities and stakeholders in a fast-paced, evolving environment
Executive presence with confidence in speaking engagements and leadership interactions
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
O'Fallon, Missouri: $156,000 - $265,000 USD
New York City, New York: $187,000 - $318,000 USD
