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Toronto (Flexible), Canada
Onsite
Be the one building AI-powered experiences where they matter most
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
At Genesys, we are at the forefront of cloud platform solutions and get the opportunity to explore modern technologies while developing solutions for our customers and teams. We constantly learn from our peers and grow as a team and a platform. If you are looking for a position where you can demonstrate your engineering and testing skills to discover answers for unsolved problems, keep reading and hear more about what we have to offer!
About this team:
The Genesys Cloud Analytics platform is the foundation on which decisions are made that directly impact our customer’s experience as well as their customers’ experiences. We are a data-driven company, handling tens of millions of events per day to answer questions for both our customers and the business. From new features to enable other development teams, to measuring performance across our customer base, to offering insights directly to our end-users, we use our terabytes of data to move customer experience forward.
What this role is:
As a Lead Software Engineer in Test, you will be designing test strategies for new features developed for our Batch Analytics Team. You will help drive the testing effort as a member of a cross functional team including Product Management, Development, UX, and Documentation. Responsibilities include understanding the architecture and design decisions, defining and implementing new tests and automation, evaluating the end user experience, and asserting the overall quality of the feature.
What this role isn’t:
It is not just executing tests or maintenance of test jobs and pipelines, and is not a pure automation role, but one focused on a holistic approach to quality: manual, automated, accessibility, security, performance, scalability. This role isn’t narrowly focused on one service and one team, but an opportunity to collaborate with multiple teams distributed across the globe.
What you will bring to the table:
We are looking for someone who is strong technically, but also a skilled communicator. You will coordinate with talented peers to identify risks and design solutions to mitigate them. After learning our product and process, you will contribute code to a shared automated testing project that includes tests executed daily and in a multitude of deployment environments. You will be able to recommend and prototype new tools and techniques to help us optimize and evolve our process, apply your skills to guide junior team members, and provide input and feedback to peers.
Some details about what you will do:
Enable the team with knowledge and automation to ensure quality on their services.
Review design and architecture and evaluate risks and the scope of testing required.
Develop a test plan and strategy with the delivery team
Design and implement new automated tests for APIs and data pipelines.
Coordinate exploratory testing and participate in bug hunts to gather feedback on user experience
Maintain automated test jobs in our TestNG based framework by triaging failed automation test executions in our Jenkins pipelines and report defects and make fixes/updates to test code
Participate in Design and Code Reviews to provide feedback to other engineers and improve our testing framework
You may be a fit if you have:
5+ years of experience in professional software testing
An openness to mentoring and collaborating with junior members of the team.
Experience with:
Java or Python; other object-oriented languages are a plus.
Jenkins or equivalent CI/CD tools
Web-scale data and large-scale distributed systems, ideally on cloud infrastructure.
Designing test plans for cloud software
REST API testing (functional and automation)
Amazon Web Services (AWS) such as EC2, S3 and Lambda
Testing microservices and end-to-end usage of them within a multi-tenant cloud application.
Technologies we use and practices we hold dear:
Right tool for the right job over we-always-did-it-this-way.
We pick the language and frameworks best suited for specific problems.
AWS for cloud infrastructure.
Automation for everything. CI/CD, testing, scaling, healing, etc.
Jenkins for CI/CD
TestNG Java test harness.
Hadoop and Spark for batch processing
Airflow for orchestration.
DynamoDB, Elasticsearch, Presto, and S3 for query and storage.
About Genesys:
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$150,000.00 - 196,900.00Working at Genesys
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
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Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.