Lead Workfront System Administrator

Accountabilities:

• Own the administration, configuration, optimization, and ongoing performance of Adobe Workfront and related workflow technologies.
• Manage Workfront portfolios, programs, groups, teams, layouts, custom forms, request queues, workflows, permissions, and other platform configurations.
• Maintain platform stability, scalability, data integrity, security, and governance standards while proactively identifying opportunities for optimization.
• Partner with marketing and cross-functional stakeholders to understand business processes, identify pain points, and translate requirements into scalable Workfront solutions.
• Facilitate workflow discovery and requirements-gathering sessions and document current-state and future-state processes.
• Design and implement workflows, automations, process improvements, and standardized operating practices that improve productivity, visibility, consistency, and operational excellence.
• Build and maintain reports, dashboards, executive metrics, and analytics that support decision-making and provide transparency into workflow performance, capacity, compliance, and adoption.
• Establish and maintain reporting standards, naming conventions, metadata structures, and data governance practices to ensure accurate and consistent information.
• Design, develop, monitor, and troubleshoot Workfront Fusion automations and integrations with connected business systems.
• Evaluate new Workfront capabilities, automation opportunities, AI applications, and emerging technologies to enhance workflow efficiency and user experience.
• Serve as the primary escalation point for Workfront support, troubleshooting complex platform, workflow, access, and integration issues.
• Manage user administration, permissions, access controls, and license allocation while maintaining appropriate governance.
• Develop and deliver training programs, onboarding resources, best-practice guidance, and support documentation to increase platform adoption.
• Gather user feedback and collaborate with stakeholders to continuously improve the Workfront experience and address evolving business needs.
• Evaluate platform releases and enhancements, coordinating testing, validation, deployment, and change management for configuration updates.
• Maintain comprehensive platform documentation, governance standards, process maps, technical designs, and solution documentation.
• Conduct periodic system audits and data-quality reviews to identify inconsistencies, risks, and opportunities for improvement.
• Manage multiple projects and process-improvement initiatives while balancing competing priorities, deadlines, and stakeholder expectations.

Requirements

• Bachelor’s degree in Business, Marketing, Information Systems, Management, or a related discipline is preferred.
• 5+ years of hands-on Adobe Workfront administration experience within a complex business or enterprise environment.
• Advanced knowledge of Workfront administration, configuration, reporting, workflow design, dashboards, custom forms, request queues, permissions, and platform governance.
• Demonstrated experience designing and implementing workflow solutions, process improvements, automation initiatives, and operational-efficiency programs.
• Experience building and maintaining Workfront Fusion automations and integrations; familiarity with APIs and connected enterprise systems is preferred.
• Experience supporting enterprise marketing operations, business process management, or comparable workflow-intensive environments is preferred.
• Experience with Workfront Planning is a plus.
• Adobe Workfront certifications are advantageous.
• Strong proficiency in text-mode reporting, dashboards, custom forms, request queues, workflow configuration, and data-management practices.
• Strong analytical, troubleshooting, and problem-solving skills, with the ability to diagnose complex platform and process issues.
• Ability to translate business requirements into scalable technical solutions while balancing user experience, governance, performance, and operational needs.
• Strong understanding of business process improvement, workflow optimization, automation, and operational excellence principles.
• Excellent communication, facilitation, stakeholder-management, and consulting skills, with the ability to work effectively with both technical and non-technical audiences.
• Demonstrated experience delivering user training, onboarding, documentation, and adoption programs.
• Strong organizational skills and the ability to manage multiple projects, priorities, and deadlines in a fast-paced environment.
• Customer-focused mindset with a strong commitment to service quality, continuous improvement, and stakeholder satisfaction.
• Ability to evaluate emerging platform capabilities and identify practical opportunities to leverage automation, AI, and new technologies.

Benefits

• Expected annual pay range of $78,000–$125,350, with actual compensation determined by relevant experience, geographic location, and other applicable factors.
• Comprehensive medical, dental, and vision coverage.
• Wellness programs and access to health savings and flexible spending accounts.
• 401(k) plan with company match.
• Employee stock purchase program.
• 11 paid holidays annually.
• 18 days of paid time off (PTO) accrued annually.
• Eligibility for volunteer time off.
• 6 weeks of 100% paid parental leave, subject to applicable state and eligibility requirements.
• Remote work opportunity within the United States.
• Opportunities for professional development, learning, and career growth.
• The opportunity to own a critical enterprise platform and influence workflow strategy, automation, and operational excellence across the organization.