Learning Community Experience Intern

Do you enjoy building vibrant communities where people feel supported, motivated, and empowered to succeed? Are you passionate about learner engagement, retention, and creating inclusive environments that help individuals thrive? Are you proactive, organized, and comfortable working with both data and people to drive meaningful impact? Are you intrigued by the opportunity to help build and strengthen one of Africa’s most dynamic tech learning communities?

If so, this might be the role for you.

About ALX Africa

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and re-skill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.

We achieve this by:

• Providing young professionals with access to the most in-demand tech skills that will power the future.
• Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
• Building a lifelong, impactful community of tech professionals that support them at all stages of their career journey. 

Our impact thus far:

• 205k+ learners since 2021
• 117k youth in work
• 13k youth starting own ventures
• 66k youth in jobs through entrepreneurship

 Visit our website www.alxafrica.com to learn more about our digital revolution.

Role Summary

The Learning Community Experience Intern will support the Learning Community Experience (LCE) function in strengthening learner engagement, participation, and retention within both physical hub spaces and virtual platforms.

This role focuses on improving learner activation, supporting at-risk learners, coordinating engagement activities, and ensuring clear communication across the learner journey. The intern will play a key role in helping build a structured, inclusive, and high-participation learning environment that drives consistency and success.

Specific Responsibilities

Community Engagement & Participation

• Support the design and execution of engagement initiatives to increase participation at the hub and across digital platforms.
• Assist in planning and delivering community events such as workshops, AMAs, study halls, peer learning sessions, and onboarding activations.
• Drive attendance through structured promotion, reminders, and follow-ups.
• Help maintain a welcoming, inclusive, and learner-centered hub environment.

Learner Support & Retention

• Support in identifying learners who may be at risk of disengagement and help provide simple intervention efforts.
• Provide timely and professional responses to learner inquiries.
• Assist with onboarding and integration of new learners into the community.
• Support peer mentorship and accountability initiatives.

Communication & Coordination

• Execute communication plans across WhatsApp, email, and other community platforms.
• Ensure clear and consistent messaging regarding events, deadlines, and support opportunities.
• Support cross-functional coordination between learners, mentors, coordinators, and internal teams.
• Escalate learner concerns appropriately when required.

Feedback & Continuous Improvement

• Collect and organize learner feedback through surveys, polls, and check-ins.
• Track participation metrics and support reporting.
• Analyze basic engagement data to identify trends and improvement opportunities.
• Contribute actionable ideas to enhance the learner experience.

Community Growth & Advocacy

• Support identification and activation of learner ambassadors or community champions.
• Encourage ownership and active participation within the hub.
• Stay informed on community engagement best practices and contribute to improvements.

Skill Requirements - Essential

• Bachelor’s degree (completed or in progress) in Communications, Marketing, Education, Social Sciences, or related field.
• Experience supporting student groups, communities, events, or engagement initiatives.
• Strong written and verbal communication skills.
• Ability to engage respectfully with diverse groups.
• Strong organizational and time-management skills.
• Comfortable working in a fast-paced, deadline-driven environment.
• Basic data literacy (ability to track attendance, participation, and simple engagement metrics).
• Proficiency in Google Workspace tools (Docs, Sheets, Slides).

Skill Requirements - Preferable

• Familiarity with e-learning platforms or digital community tools.
• Experience supporting retention or learner success initiatives.
• Experience coordinating events or managing small projects.
• Exposure to community management, student engagement, or education operations environments.

Person Specification/Attributes

• Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
• Humility: Openness to learning, seeking help when needed, and a focus on serving others.
• Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
• Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
• Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.
• Empathetic yet structured.
• Detail-oriented with strong follow-through.
• Comfortable engaging both physically and virtually.
• Proactive problem-solver.

Employment Type

Full-time internship position

Location Requirement

As this is an in-person role, the candidate is required to be based in Accra, Ghana.

 

Due to the considerable amount of virtual working and interaction with colleagues and customers in different physical locations internationally, it is essential that the successful applicant has the drive and ethic to succeed working in small teams physically but in larger efforts virtually. Self-drive to communicate constantly using web collaboration and video conferencing is essential. As an employee, you will be encouraged to continually develop your capability & attain certifications to reflect your growth as an individual.