Proximity to Pennsauken, NJ preferred
POSITION SUMMARY:
Partners with the Training office team, Project Management office and others to create a curriculum and coordinate all logistics of training, registration, testing, evaluation, reporting.
Administer, configure, and maintain the LMS; safeguard data integrity; build automated reporting; document configuration; establish self-service governance. Provides LMS support alongside the operational team to keep ticket resolution within SLA.
MINIMUM QUALIFICATIONS:
- Exemplifies characteristics of The BAYADA Way: compassion, excellence and reliability.
- Four (4) year college degree preferably in computer science, instructional design/learning technology, education or other computer related degree.
- Outstanding computer skills and knowledge of relevant software including Captivate, Articulate, MS Office and current Internet and e-learning technologies.
- Minimum three (3) years’ relevant LMS experience or comparable software experience.
- Commitment to providing excellent customer service.
- Excellent problem solving and analytical skills.
- Knowledge of industry trends and best practices and project management experience.
- Ability to manage and direct multiple projects.
- Experience preparing metrics reports and analysis for management.
- Competence in basic PC skills required to perform job functions.
- Data management / data-integrity skills.
- Enrollment / auto-enrollment / notifications / read-and-sign configuration proficiency.
- Ability to build/maintain automated reports and compliance dashboards.
PRIMARY RESPONSIBILITIES:
- Demonstrate and communicate the core values of BAYADA Home Health Care and The BAYADA Way.
- Manage projects such as new installation, upgrades, deployment and operation of all LMS products and services.
- Directly oversee all projects with business owners, instructors, subject matter experts and instructional designers to determine business requirements for learning systems.
- Collaborate with key business owners and instructional designers to develop strategy, processes and standards to expand use of virtual classroom, tracking and certification processes.
- Design and ensure effective implementation of learning strategies through the LMS; make necessary changes to continually enhance learning effectiveness based upon evaluations and metric analyses.
- Maintain LMS database including records of CEU and other credits and program attendees.
- Partner with the TRN office team, PMO office and others to create a curriculum and coordinate all logistics of training, registration, testing, evaluation, reporting.
- Identify, evaluate and recommend proven enhancements to existing products, services and technologies and administer all changes for improvement.
- Work closely with the OPS, AD, and IS offices and manage all issues surrounding the LMS including Help Desk support.
- Implement the transition of training and all metrics reporting requirements through the LMS.
- Build and manage relationship with LMS vendor on all issues and updates as needed.
- Serve as LMS subject matter expert and promote/facilitate its use throughout the organization.
- LMS data integrity audits (job title, manager, status, office allocation, credits).
- Automated/scheduled reporting ownership (enrollment, completion, compliance).
- Enrollment / auto-enrollment / notifications / read-and-sign configuration
- Root-cause and ticket-theme analysis.
- Self-service / decentralization governance framework.
- SOP and configuration documentation (eliminate single-point-of-failure).
- Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal for Office Staff.
- Perform related duties, or as required or requested by supervisor.
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
