7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.
JOB SUMMARY:
The Learning Product/Program Manager I for Field Leader Continuing Education is responsible for designing, developing, and managing comprehensive continuing education programs that enhance the capabilities and performance of field leaders across the organization. This role partners closely with Field Operations, Human Resources, and Learning & Development teams to identify skill gaps, create engaging learning experiences, and measure program effectiveness. The position requires a strategic mindset combined with hands-on execution to deliver scalable learning solutions that drive business results and support leadership development initiatives. This role serves as a critical bridge between business needs and learning innovation, ensuring field leaders have access to relevant, timely, and impactful professional development opportunities.
KEY DUTIES AND RESPONSIBILITIES:
- Own the design and continuous improvement of continuing education curricula and learning pathways for field leaders, incorporating adult learning principles and industry best practices
- Manage end-to-end program delivery including scheduling, logistics, vendor coordination, and learner communications to ensure seamless execution of continuing education initiatives
- Collaborate with subject matter experts and field leadership to identify emerging capability and performance needs and translate business priorities into actionable learning objectives and solutions
- Evaluate program effectiveness through data analysis, learner feedback, and performance metrics to continuously improve learning outcomes and demonstrate ROI
- Maintain and update learning management system (LMS) content, ensuring accuracy, accessibility, and alignment with compliance requirements
- Facilitate discovery sessions with stakeholders to gather requirements, prioritize learning initiatives, and incorporate feedback into program design
- Coordinate with external training providers, consultants, and vendors to source and integrate high-quality learning content and resources
- Create and maintain program documentation including learner guides, facilitator materials, assessment tools, and completion tracking systems
- Partner with facilitators to ensure effective program delivery by conducting train-the-trainer sessions, calibrating on content and facilitation standards, and incorporating delivery feedback into ongoing program improvements
- Support change management efforts by communicating program benefits, addressing resistance, and building stakeholder confidence in learning initiatives
- Monitor program budgets and resource allocation to ensure cost-effective delivery of continuing education programs
- Stay current with learning technology trends, instructional design methodologies, and field operations best practices to inform program innovation
- Provide regular reporting to leadership on program participation, completion rates, learner satisfaction, and business impact metrics
EDUCATION AND EXPERIENCE:
EDUCATION: Bachelor's degree in Education, Instructional Design, Human Resources, Business Administration, or related field; Master's degree preferred
YEARS OF RELEVANT WORK EXPERIENCE: 3+ years
YEARS OF MANAGEMENT EXPERIENCE: 1-2 years
CERTIFICATIONS / LICENSES: N/A
SPECIFIC KNOWLEDGE AND SKILLS:
- Proficiency in learning management systems (LMS) such as Cornerstone, Workday Learning, or similar platforms
- Strong understanding of instructional design models (ADDIE, SAM) and adult learning theory
- Proficiency with virtual learning platforms (e.g., Microsoft Teams, Zoom) and digital authoring tools (e.g., Articulate 360, Mindsmith, Camtasia, Adobe InDesign), with the ability to quickly learn and leverage new learning technologies
- Excellent project management skills with ability to manage multiple programs simultaneously and meet deadlines
- Strong analytical abilities to interpret learning data, identify trends, and make data-driven recommendations
- Exceptional written and verbal communication skills with ability to influence stakeholders at all organizational levels
- Proficiency in Microsoft Office Suite, particularly PowerPoint, Excel, and Teams for content creation and collaboration
- Ability to translate complex business requirements into clear, actionable learning objectives and content
- Strong attention to detail with commitment to quality and accuracy in all program deliverables
- Collaborative mindset with proven ability to build relationships across functions and levels
- Adaptability and flexibility to respond to changing business priorities and learner needs
- Customer service orientation with focus on creating positive learner experiences and stakeholder satisfaction
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If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.
For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.
