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Waterville, Maine, United States
Onsite
Reporting to the assistant director of media technology in the Office of Information Technology Services (ITS), the learning spaces technology coordinator works with faculty, staff, and contractors to implement learning technologies to support all aspects of Colby's physical and digital teaching, learning, and collaboration spaces. The learning spaces coordinator manages and supports AV technology in over 180 areas, ranging from small seminar and meeting rooms to large classrooms, larger auditoriums, and four off-campus buildings. Job duties include planning, installation, maintenance and operation, repairs, and regular upgrades to audio and visual equipment. The learning spaces technology coordinator manages students, in-house contractors, and third-party vendors to assist in these efforts. Additionally, the position has a key role in the planning and implementation of yearly capital and operational expenditures.
As a member of the academic information technology services group, the position assists in providing exceptional IT support for the College. Excellent verbal and written communication skills are required, as is a commitment to exceptional customer service and furthering the high quality undergraduate liberal arts experience of Colby's students.
Essential Functions and Responsibilities
To be successful in this position, an individual should be able to perform the essential duties and bring the education, experience, knowledge, skills, and abilities that support the role. Colby College supports the Americans with Disabilities Act and is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the position. This list of duties is intended to be representative rather than exhaustive, and additional responsibilities may be assigned as needed.
Manage and oversee learning and collaboration space technology across campus.
Working with the AITS director and chief information officer, specify and coordinate the budget and subsequent installation of hardware in instructional spaces.
Assist in administering various enterprise classroom technologies for video conferencing, recording, and streaming.
Engage with outside vendors and professionals for planning proposals and executing contracts.
Work with the Assistant Director to develop recommended digital communications and physical space plans with other offices, including Academic Affairs, Facilities, CTL, and others.
Provide consultation, coordination, and AV project management across various campus divisions including Facilities Services, Office of Campus Life, the Colby College Art Museum, downtown spaces, administrative spaces, dining halls, and more.
Stay current on industry standards and practices to identify potential new and emerging technologies and applications to enhance classrooms and instructional spaces.
Assist with developing instructional materials and knowledge base articles, including user- and support-centered documentation.
Provide tier 3 support and troubleshooting for the full range of learning space technologies.
In collaboration with other members of ITS, conduct and coordinate classroom and venue technology training for the campus.
Collaborate with colleagues on departmental and institution-wide projects.
Participate with peers and supervisor in establishing priorities of various projects and initiatives.
Perform additional duties as assigned; duties, responsibilities, and activities may change at any time with or without notice
Position Qualifications
Education and/or experience:
Bachelor’s degree or the equivalent in education and experience.
Minimum of three years of demonstrated experience in AV and learning technologies.
Experience in Extron systems is preferred.
Experience with Zoom Rooms is preferred.
Expert knowledge of the application of learning space technology in higher education.
Experience managing and troubleshooting learning space technologies.
Project management experience preferred.
Ability to acquire technical and conceptual knowledge quickly.
Exceptional customer service skills.
Outstanding verbal and written communication skills.
Expert knowledge of and experience with the full range of learning space technology typically implemented in higher education, including learning space audio/visual presentation, control and capture systems, Web conferencing, Wireless projection, Data visualizations tools, Interactive displays, Remote systems monitoring and control, Audience response systems, Active learning space design and integration, Streaming media technologies.
Familiarity with facility renovation and construction projects, processes, and best practices in the design and installation of learning space technology infrastructure in higher education.
Provide professional oversight to vendors and contractors in support of technology installation and maintenance of audio and visual systems.
Strong written and verbal communication skills.
Ability to work effectively both independently and as a positive and engaged member of a high-
performing, collaborative team of professionals.
Ability to work with people of varying levels of technical experience and translate complex technical information appropriately.
Ability to work in a highly dynamic environment and to handle multiple priorities simultaneously with a sense of urgency toward project completion.
Preferred Qualifications
Prior experience in a higher education environment is preferred.
Supervisory experience preferred.
Physical/Mental Demands
The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this role effectively, an employee is expected to handle employee information, documents, and sensitive matters with care, professionalism, and respect for privacy.
This position involves working with a variety of timelines, including some that require quick turnaround and responsiveness to urgent needs.
In this role, the employee will interact with members of the public and others in a variety of situations and conversations. Presenting oneself in a professional, respectful, and thoughtful manner at all times is an important part of the role.
This position includes regular movement throughout office spaces, hallways, meeting rooms, and other campus locations.
Daily work may involve extended use of a computer, including keyboard and mouse
Physical requirements differ by position. In general, most roles involve lifting up to 10 pounds regularly, with some positions requiring occasional lifting of up to 35 pounds or, in more physically demanding roles, up to 50 pounds.
Vision requirements for this position include the ability to see clearly at close and far distances and to adjust focus as needed.
The work environment is dynamic and engaging, often involving multiple tasks and projects that require shifting focus and strong organizational skills.
The noise level is generally moderate; however, there may be occasional moments of louder sounds depending on campus activity.
To Apply:
Interested candidates should apply electronically by clicking the “Apply Now” button on the Colby College website. Please upload a cover letter and resume to your application.