ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
This position supports the community’s marketing and lease-up strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to residents and related activities.
JOB DESCRIPTION
Key Role Responsibilities
- Conducts sales and leasing activities including: viewings, following up on enquiries and sales conversions.
- Plans and organises daily activities to maximise the time to achieve targeted leasing numbers
- Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.
- Ensures all data capture systems and details of contact are updated in an accurate and timely manner as required.
- Welcomes on site enquiries and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service.
- Follows up on receipt of required documentation, contract returns and processes payments.
- Conducts scheduled Residents’ apartment visits.
- Manages cancellations.
- Responds to online and email enquiries in a professional and engaging manner
- Supports other communities when required including cross selling based upon potential resident requirements.
- Inspects community, tour units and leasing materials are available and takes action to ensure they meet agreed standards for viewings
- Actively understands, updates and improves knowledge of community, amenities, units and local area features.
- Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
- Supports Resident events and activities within the Community
- Assists with Community preparations, including move-in and move-out processes.
- Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
- Screens property visitors, guests and contractors
- Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
- Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
- Completes Health and Safety compliance activities in line with the Company’s policies and procedures
- Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
- Register, secure and correctly issue Resident parcels/deliveries
- Proactively attends to or organises ad hoc or minor cleaning requirements.
Customer Focus
- Places the customer at the heart of decision-making; constantly ensuring our team members and practices are aligned to the needs of the customer.
Operational Focus
- Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
- Demonstrates appropriate safe behaviours in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
- Identifies areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence
- Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications, or utilising other appropriate method(s) to obtain business and professional information, and applies knowledge and practices to area(s) of responsibility.
About You
- Good level of general education
- Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
- Proficiency in using property operations software. Training will however, be provided.
Experience & Skills
Essential
- Excellent customer service skills and significant experience in a sales role in a similar world-class accommodation/hospitality/leisure or reservations/membership environment.
- The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targets
- Evidence of organisation skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail
- Culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
- A team player who is evidently approachable and welcoming
- Proactive with a can do attitude and an ability to act autonomously, taking decisions and/or action when required.
- Proficient at using online and web tools/resources for gathering and presenting research and information
- High attention to detail in personal presentation
- Fluent German and English verbal and written communication skills
- Numerical skills necessary to complete the above activities
Desirable
- Detailed knowledge of Landlord/Tenant Legislation
- Residential Property or relevant qualification
- A knowledge and understanding of German Health and Safety requirements and legislation
Others
- In addition to the tasks listed here, the holder of the position is obliged to carry out individual tasks on the instructions of the superior which are essentially related to the activity or result from the operational necessity.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.
