Location
The Reserve at Ashley Lake - 5217 Cedar Lake Rd
Business
We believe home is more than a place to live. It’s where life happens; connections are made, and communities grow. That’s why we’re committed to creating welcoming places where our residents feel at home, and our people have the opportunity to make a meaningful impact.
If you’re ready to be a part of our team, we encourage you to apply.
Job Description
Position Summary
Our Leasing Consultants are people who make a big impact in many small ways - a friendly smile, a welcoming greeting, a genuine interest in the people walking through our leasing office doors. Our Leasing Consultants create a positive and lasting influence on visitors, prospects, and residents by understanding the importance of first impressions.
As a Leasing Consultant, you manage your own success by attaining leasing goals, such as occupancy and rent growth, and by building positive rapport with prospects and residents.
You will be diligently managing leads within our CRM, you will be scheduling tours and showing apartments all day and you will be encouraging prospects to submit their online application.
Every day you will help our prospects to find their home at your community. So, if you're passionate about people and are looking for the right opportunity to make a difference and get you started on a long-term career journey, then come take that first step with us.
Essential Job Function
1. Customer Service (35%)
- Deliver unmatched service to prospects and residents to exceed expectations and nurture satisfaction
- Guide prospects through the leasing experience to make renting easy
- Serve as the liaison through the application, leasing screening, and move-in process, including all related paperwork
- Fully dedicated to prospects through answering calls, emails, chats, and texts
- Encourage prospects to apply
- Ability to work a flexible schedule, including evenings and weekends: our communities are busiest on the weekends
2. Sales (45%)
- Communicate detailed information regarding communities and apartments to prospects
- Generate interest in the community by conducting informative and personalized tours that result in new leases
- Drive the sale by highlighting the quality of the community and the lifestyle of an apartment home
- Develop deep knowledge of the rental process and their assigned markets neighborhoods and translate that into successful sales interactions
- Employ effective selling techniques to close the sale
- Work collaboratively with the onsite team to exceed occupancy goals and objectives
- Maintain current knowledge of apartments, building amenities, and local agencies or attractions of interest to prospective residents
- Maintain awareness of current rental rates and promotions of competitive properties
- Project a favorable image of the community at all times to achieve property objectives and public recognition
- Schedule tours and show apartments
3. Leasing Administration (20%)
- Actively participate in the leasing process by monitoring inbound leads, qualifying prospects, leasing apartments, touring prospects, following up after each tour, and completing move-in procedures in accordance with established policies and procedures
- Proactively manage all leads and customer experience using the Customer Relationship Management Software (CRM)
- Complete assigned CRM tasks within the appropriate time frame
- Manage leasing requests from existing residents, including lease breaks, roommate additions, unit transfers, and more
- Run applications, communicate screening results, prepare and send leases, and collect all required information and documentation for a smooth move-in process
- Inspect apartments prior to resident move-in to ensure move-in ready condition and schedule any outstanding items with the maintenance team
- Master the leasing process in its entirety, from post-tour follow-up emails and prompt prospect calls to closing all tasks in the CRM
Education
- High school diploma/GED required
- Associate degree in Customer Service/Hospitality preferred
Work Experience
- 1-2 Years of sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant) required
- 1-2 Years of previous leasing experience within the multifamily property management industry preferred
Licenses & Certifications
- Valid driver's license depending on property required
Requirements
- 1+ year sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant)
- Previous leasing experience within the multifamily property management industry a plus
- Demonstrated success in goal setting/achievement and following a sales process
- Must have knowledge of federal and state apartment housing laws
- Must adhere to Fair Housing laws and Brookfield leasing policies and procedures
- Must be high energy, sales and customer service driven
- Must be reliable, high attention to detail, self-motivated, and self-managing
- Must have the ability to work well with diverse individuals
- Must have a customer-focused mentality, a sharp professional appearance and sales aptitude
- Outstanding interpersonal communication skills both written and verbal
- Required skills for this position include: fair housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and closing sales technics.
- Proficient with Yardi CRMIQ preferred
- Ability to work a flexible schedule, including evenings and weekends: our communities are busiest on the weekends, so that's when we need you there. Your schedule will include regular days off that fall between Monday through Friday. Of course, we still want you to take vacation time and come back refreshed and relaxed. We offer great vacation perks.
Compensation
Compensation for this role is up to $20.95/hour, commensurate with experience and qualifications.
Competitive Commission Program:
- Bonus commission
- Renewal commission
- Housing discount
- Other Bonuses & Incentives where applicable: Referral Bonus, Training Coach Bonus, Renovation Bonus, Lease-Up Bonus, Leasing & Occupancy Contests
Great Incentives!
We care about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:
- Full benefits package
- Generous paid time off
- 401(k) with company match
- Growth and advancement opportunities
- Lucrative referral bonus program
- Incredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?!
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace
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We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
