Leasing Consultant | Job Overview
At Hawthorne, Leasing Consultants are known as Leasing & Live It Specialists—the face of the community and ambassadors of our Live It culture. This role is all about creating standout experiences and meaningful connections. Whether you’re leading engaging apartment tours, planning resident events, or responding to daily inquiries, your goal is to ensure every prospect and resident leaves feeling welcomed, supported, and excited to call Hawthorne home.
Leasing Consultant | Job Functions
Create Exceptional First Impressions
- Greet prospective residents with warmth and professionalism
- Conduct personalized apartment tours that highlight the lifestyle and value of the community
- Respond to phone, email, and web inquiries promptly and thoroughly
Drive Leasing Success
- Convert leads to leases through follow-up, relationship-building, and deep understanding of resident needs
- Complete leasing applications, verifications, and new move-in paperwork accurately • Contribute to community occupancy and renewal goals
Foster Resident Relationships
- Coordinate and attend resident events and community engagement initiatives • Respond to resident questions and concerns with empathy and efficiency
- Promote a clean, welcoming environment by helping maintain office and common areas
Build Brand & Community Awareness
- Assist in marketing the property through social media and Community outreach • Stay informed on local market trends and competitor properties
What Makes Someone SOAR in This Role?
- Positive Attitude: Enthusiastic, passionate, and driven within their day-to-day operations.
- Clear Communicator: Confident in-person, over the phone, and online
- People Service & Customer-Focused: Daily commitment to providing excellent service by embracing our Live It culture of kindness, community and connection.
- Persuasive: Naturally influential with a talent for connecting with people, overcoming objections, and inspiring prospects to choose Hawthorne as home.
- Willingness to Learn: Embraces the ability to be coached on Hawthorne standard Live It practices ensuring our communities receive excellent support.
Hawthorne is an equal opportunity employer.
