Legal Recoveries Coordinator

How will you drive value within the organization as a Legal Recoveries Coordinator II?

• Perform administrative functions such as validating customer data, updating accounts, and ensuring accurate documentation is provided to outside vendors  
• Maintain electronic records and files, review account media, and prepare files for placement 
• Support vendor document requests and prepare affidavits of account balances for legal strategy 
• Perform quality assurance functions to ensure compliance with internal standards as well as all applicable state and federal guidelines 
• Provide feedback and potential solutions to management about process efficiency and quality assurance 
• Assist managers in training and supporting new associates 
• Crosstrain and collaborate on departmental activities and responsibilities such as indexing documents, customer correspondence, and cross-departmental assignments 
• Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management  
• Manage inventory with law firms through email and phone by utilizing Power BI and Excel spreadsheets 
• Perform additional assignments and special projects as required by the needs of the company or as directed by management 

What should you already know to be successful as a Legal Recoveries Coordinator II?

• High School diploma or equivalent required
• Minimum of one (1) year experience in a relevant customer service role required, automotive industry preferred 
• Proficiency in Excel 
• Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, and exercise sound judgment  
• Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities 
• Ability to effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business 
• Strong oral and written communication skills 
• Ability to work with a diverse customer and workforce population 
• Team player that can adapt in a fast-pace and changing environment  
• Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required and have a working knowledge of Excel 
• Commitment to exemplifying the organizational core values and key competencies  

Employment Requirements:

• Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
• Remain in a stationary position up to 100% of the workday
• Constantly operate a computer and other standard office equipment 
• Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects.
• Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling

Schedule:

• This position is full-time
• Must be flexible to work within departmental operating days and times which include Monday through Friday, 8:00am-6:00pm
• Regular, predictable attendance is required, including overtime hours as business demands dictate
• Evening and weekend work may be required as job duties demand