Department: Legal Support | Financial Lines
Location: Manchester & Birmingham
The Role
The Legal Support Assistant plays a key role in delivering high-quality administrative, operational and client service support to fee earners and legal teams. Acting as a trusted point of contact, you will manage a broad range of legal support activities, coordinate workflows, and ensure tasks are completed efficiently and to the highest standard.
Working collaboratively with Legal Support, Administrative Assistants and Document Production teams, you will maintain ownership of tasks from initiation through to completion, helping to drive exceptional service delivery for both internal and external clients.
Key Responsibilities
Client & Stakeholder Support
- Build strong working relationships with fee earners, clients and internal stakeholders.
- Act as a key point of contact for client and matter-related queries.
- Coordinate the production of legal documents, reviewing completed work for accuracy, formatting and consistency.
- Manage client communications, including telephone calls, emails, correspondence and message handling.
- Maintain client, contact and business development information within firm systems.
- Ensure compliance with client-specific protocols, processes and service requirements.
Administrative & Organisational Support
- Manage complex diaries, meetings, travel arrangements and associated logistics.
- Prepare agendas, meeting materials, presentations and reports.
- Support the opening and closing of matters, client onboarding and engagement documentation.
- Monitor key dates, deadlines and compliance requirements across matters.
- Produce and maintain spreadsheets, trackers and management information.
- Support business development activities, pitches, tenders and client events.
- Coordinate printing, scanning, document collation and courier arrangements when required.
Communication & Team Collaboration
- Manage incoming emails, correspondence and post, ensuring timely escalation and action.
- Draft routine correspondence and communications on behalf of fee earners.
- Collaborate effectively with colleagues across Legal Support, Business Services and legal practice groups.
- Attend meetings, take minutes and track actions to completion.
- Support team resourcing and provide cover during planned absences.
Financial & Matter Management
- Assist fee earners with billing and financial administration.
- Review time recording and disbursement allocations to ensure accuracy.
- Support Work in Progress (WIP) management and billing processes.
- Process expenses, payment requests and banking transactions in accordance with firm procedures.
- Assist with matter-related financial administration, including transfers and payment processing.
Matter & Data Management
- Maintain accurate client and matter information across firm systems.
- Create, update and manage electronic data rooms and document repositories.
- Undertake legal and regulatory searches and complete online submissions where required.
- Ensure compliance with firm policies, procedures and regulatory obligations.
- Manage workload effectively, prioritising competing deadlines and escalating issues where necessary.
What You'll Bring
Skills & Experience
- Previous experience within a legal or professional services environment.
- Strong client service focus with excellent interpersonal and communication skills.
- Proven ability to manage multiple priorities and deadlines in a fast-paced environment.
- Excellent organisational skills and attention to detail.
- Ability to work independently, use initiative and take ownership of tasks.
- Strong problem-solving skills and a proactive approach to delivering solutions.
- Professional, adaptable and collaborative approach to teamwork.
- High level of discretion and commitment to confidentiality.
Technical Skills
- Experience using document management and case management systems.
- Advanced Microsoft Office skills, particularly Outlook, Word, Excel and PowerPoint.
- Strong document production and formatting capability.
- Experience maintaining data integrity across multiple systems.
The Firm
When you work at Clyde & Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets.
Our Commitment
Clyde & Co is proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity. Learn more about our interview process.
A Note on Privacy
Please take a moment to read our privacy notice. This describes what personal information Clyde & Co (we) may hold about you, what it’s used for, how it’s obtained, your rights and how to contact us as a data subject.
If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde & Co are aware of this privacy notice.
This is the job description as constituted at present; however, Clyde & Co reserves the right to reasonably amend it in accordance with the changing needs of the business.
