Leiter CIDB Data Management DACH (m/f/d)

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview:

As Leader CIDB Data Management DACH, you will play a key role in ensuring high-quality business data management for contract and equipment processes. You will take ownership of the CIDB system from a business perspective and contribute directly to operational excellence and service delivery across the region.

In this role, you will lead a dedicated team and collaborate closely with IT, Pre-Sales, Business Operations and Service to ensure high data quality, standardized processes, and efficient end-to-end operations. You will also support global stakeholders with your expertise and actively contribute to continuous improvement initiatives.

We are looking for a highly motivated professional with strong analytical skills, leadership capabilities, and a passion for data quality and process optimization to join our dynamic organization.

Responsibilities:

• Lead and coordinate the CIDB team in DACH
• Own and drive the business data management process for CIDB (contracts, equipment, locations)
• Ensure continuous data quality through regular checks and improvement initiatives in coordination with IT
• Identify structural data quality issues and define sustainable solutions
• Support and guide business operations (e.g. contract administrators) in complex data updates
• Provide business approval for large mass data updates based on IT tickets
• Coordinate tasks, priorities, and responsibilities within the CIDB team
• Support DACH management with data analysis, reporting, and insights
• Provide support for transition management processes, ensuring standardized and high-quality data
• Collaborate cross-functionally to ensure smooth end-to-end data processing
• Train and enable the DACH organization on CIDB usage and data quality standards
• Act as trusted advisor for Pre-Sales, Business Operations, and other stakeholders on CIDB-related topics
• Support international teams outside DACH with CIDB expertise when needed

Requirements:

• Proven experience in data management, preferably in contract and/or equipment management systems
• Strong understanding of CIDB or comparable systems (experience with enterprise data tools is a plus)
• Demonstrated leadership experience and ability to coordinate and develop teams
• Strong analytical mindset with a focus on data quality and process optimization
• Excellent stakeholder management skills across technical and non-technical teams
• Experience working in cross-functional and international environments
• Strong communication and presentation skills
• Self-driven, structured, and solution-oriented working style
• Ability to manage multiple priorities in a dynamic environment
• Fluent in German and English

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German Translation

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Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.