Lending Manager (Front End)

Accountabilities

• Lead, manage, and scale a distributed team of Loan Assistants, setting clear expectations and holding team members accountable for performance and results.

• Communicate weekly, monthly, quarterly, and annual goals, and monitor progress against team and company objectives.

• Build an engaged remote team through regular one-on-one meetings, team sessions, virtual training, mentoring, and ongoing feedback.

• Serve as a point of contact for escalations, questions, and exceptions, while documenting relevant team conversations and supporting individual development.

• Oversee the bridge loan pipeline from setup and initial disclosure through submission and post-closing, ensuring work is completed accurately and within established service-level agreements.

• Balance workloads, coach team members through pipeline challenges, support post-closing reviews, and coordinate the resolution of loan findings.

• Partner with Sales, Underwriting, Closing, and Lending Operations to deliver timely and accurate service.

• Compile quarterly team scorecards and monitor key performance indicators and quality metrics.

• Identify gaps in processes and policies, develop or update standard operating procedures, and support their review, training, implementation, and ongoing adoption.

• Establish best practices, improve workflows, contribute to operational projects, and provide hands-on support wherever needed.

Requirements:

• At least 10 years of relevant mortgage industry experience, including 5 or more years directly managing a fully remote team.

• Experience leading mortgage loan processing and/or post-closing teams.

• Demonstrated success coaching, mentoring, and developing teams while maintaining accountability and strong performance.

• Working knowledge of federal, state, and local mortgage regulatory and compliance requirements.

• Strong written and verbal communication skills, including confidence leading virtual meetings and training sessions.

• Ability to keep a geographically distributed team aligned and engaged using collaboration tools such as Slack and video conferencing platforms.

• Strong customer-service orientation, with a commitment to delivering accurate, responsive, and high-quality support.

• Excellent attention to detail and a consistent focus on accuracy and quality.

• Experience writing or updating standard operating procedures, policies, and process documentation.

• Commitment to inclusive leadership and practices that support diverse, equitable, and respectful teams.

• High school diploma or equivalent practical experience.

• Ability to perform the essential functions of the role, including regular computer use and communication by telephone and video applications, with or without reasonable accommodation.

Benefits:

• Salary: $90,000–$100,000 USD, plus eligibility for a company incentive plan (bonus).

• Remote-first flexibility: 100% remote work for U.S.-based employees.

• Healthcare: Medical, dental, and vision coverage for full-time employees, effective from the first day of employment.

• Flexible paid time off for full-time employees.

• Paid parental leave: 12 weeks for birthing parents and 6 weeks for non-birthing parents.

• Professional development: $1,000 annual allowance.

• Insurance protection: Life, AD&D, and disability insurance for full-time employees.

• Retirement savings: 401(k) plan available to all employees; employer contributions are not provided.

• Health and wellness: $75 monthly allowance.

• Coworking support: Up to $400 per month for eligible employees.

• Connectivity allowance: $100 per month toward home internet, mobile phone, or other communication devices.

• Referral incentive: $2,500 bonus for eligible employee referrals.

• Collaborative, inclusive culture focused on learning, innovation, personal impact, and continuous improvement.