Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.
Who we are supporting
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.
The NCIA provides a wide range of services, including:
- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
- Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.
Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.
The program
Assistance and Advisory Service (AAS)
The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.
To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.
Role ID – 2026-0113
Role Duties and Responsibilities
- Service Reporting
- Weekly Progress Report
- Activities completed during the reporting period;
- Activities planned for the next reporting period;
- Progress against the agreed service activities and contractual milestones;
- Status of assigned service requests, incidents, changes, and maintenance activities;
- Configuration, maintenance, support, and operational activities completed;
- Outstanding actions, dependencies, risks, and service issues.
- Monthly Service Performance Report
Service Performance
- Summary of services delivered during the reporting period;
- Service availability across all supported service domains;
- Major incidents and outages, including impact assessment
- Operational Activities
- Activities completed during the reporting period;
- Planned activities for the next reporting period;
- Incident, change, release, and maintenance activities performed;
- Outstanding actions and dependencies.
- Service Configuration and Maintenance
- Status of configuration and maintenance activities;
- Validation of implemented configurations;
- Operational status of supported systems and services;
- Deviations from approved technical designs or operational procedures.
- Testing and Validation
- Backup and restore validation activities performed;
- Configuration validation results;
- Defects identified;
- Troubleshooting and corrective actions completed;
- Outstanding issues affecting service availability or operational readiness.
- Documentation Status
- Status of technical documentation updates;
- Confirmation that implemented configurations, operational changes, and procedures have been incorporated into the system documentation.
- Risks and Issues
- Technical issues affecting service delivery;
- Service risks and operational issues;
- Dependencies on other contractor teams or NCIA stakeholders;
- Mitigation actions;
- Escalation items requiring NCIA decisions.
- Deliverables and Milestones
- Deliverables completed during the reporting period;
- Deliverables submitted for acceptance, where applicable;
- Milestones achieved;
- Planned milestone completions;
- Activities requiring NCIA review or acceptance.
- KPI Performance
- KPI measurements and supporting evidence;
- Identification of KPI breaches;
- Corrective actions for KPI underperformance;
- Calculation of applicable Service Credits;
- The Monthly Service Performance Report shall serve as the basis for service performance assessment and payment validation.
- The Contractor shall participate in governance activities including, but not limited to:
- Operational and technical coordination meetings;
- Service review meetings;
- Incident and problem review meetings;
- Change and release review meetings;
- Risk and issue review meetings;
- Technical review meetings;
- Project status meetings, where applicable; and
- Ad hoc meetings requested by NCIA.
- The Contractor shall:
- Identify opportunities for service optimisation and efficiency improvements;
- Propose and track corrective and preventive actions;
- Monitor trends and recurring issues to drive long-term improvements.
Essential Skills, Experience and Certifications
- Assigned personnel shall have a minimum of three (3) years of relevant professional experience in firewall administration and network security, and shall demonstrate qualifications in the following areas:
- PaloAlto Networks Certified Network Security Engineer (PCNSE) or equivalent qualification.
- CompTIA Security+ (pre-2020- Code SY0-601. Post 2020 Code SY0-701).
- In-depth knowledge of PaloAlto firewall configuration, management, and
- Understanding of networking protocols and security principles.
- In-depth knowledge of network infrastructure and architecture.
- Experience with security policy design and implementation.
- In-depth knowledge of VPN technologies and configurations.
- In-depth knowledge of scripting and automation skills.
- Proven English language ability to communicate effectively, both orally and in writing, including the ability to deliver clear briefings and articulate complex technical matters;
- Strong interpersonal skills, with the ability to work effectively in multinational and multidisciplinary environments;
- Ability to work autonomously with minimal supervision, while contributing effectively as part of a team;
- Strong analytical and problem-solving capabilities, with a results-oriented approach;
- Demonstrated ability to interact with users, stakeholders, and technical teams in a professional and collaborative manner;
- High level of motivation, adaptability, and professional integrity;
- In depth practical understanding of NATO Command structures, roles, and
organisational context
- In depth practical Knowledge of NATO Enterprise Architecture and DCIS services, covering OSI Layers 1-7
Desirable Skills, Experience and Certifications
It is Desirable that Personnel have the following qualifications and have at least three (3) years
of experience in the following areas:
- PaloAlto Networks Certified Network Security Administrator (PCNSA).
- Certified Information Systems Security Professional (CISSP).
- Cisco Certified Network Associate (CCNA) - (Code 200-301).
Working Location
Working Policy
Travel
- The Contractor shall be prepared to undertake travel that may include, but is not limited to, NCIA Europe locations. An estimated average of one (1) trip per month is anticipated and will not exceed 5 days; however, this estimate is indicative only and shall not constitute a commitment. The cost of such travel, including all associated travel and subsistence expenses, shall be included in the Contractor's price and shall not be subject to separate reimbursement.
- Extraordinary Travel, defined as travel requirements that involve destinations other than those identified above, shall be subject to prior written approval by NCIA. The cost of such travel and associated subsistence shall be reimbursed in accordance with Article 5.5 of the AAS+ Framework Contract, based on actual expenses and in line with NCIA processes. Such costs may be established via a contract amendment and through a separate Purchase Order line.
- All travel arrangements shall be the responsibility of the Contractor
Security Clearance
- National Top Secret or NATO COSMIC Top Secret personal security clearance
