What success looks like in this role:
The Level 3 NOC Lead provides technical leadership, operational oversight, and escalation management within a 24×7 Network Operations Center. This role ensures the reliability of Windows, Linux/Unix, and supporting infrastructure across multiple locations. The Level 3 Lead mentors Level 2 and Level 1 staff, drives process improvement, oversees incident response, and ensures compliance with operational and security requirements.
This position also supports specialized environments such as the Cyber Vault / Cyber Backup environment, per program requirements.
Core Responsibilities:
Technical Leadership & Escalation Management
- Serves as the highest on-shift escalation point for complex Windows, Linux/Unix, and cross-platform issues.
- Provides expert-level troubleshooting and root cause analysis, building on Level 2 responsibilities such as:
- Diagnoses and resolves complex issues across host environments and connectivity layers.
- Coordinates with network-focused NOC personnel while maintaining credential separation.
Operational Oversight
- Oversees daily NOC operations, ensuring consistent monitoring, proactive response, and system health checks.
- Validates that Level 2 staff perform required activities such as:
- Performs daily monitoring and initiates proactive measures to ensure system functionality and load balance.
- Ensures 24×7 coverage, shift handoff quality, and operational continuity.
Incident & Problem Management
- Owns major incidents from detection through resolution.
- Leads post-incident reviews and drives long-term remediation.
- Ensure Level 2 staff complete incident remediation tasks such as:
- Owns Level 2 tickets through resolution, including root cause identification.
Documentation, Compliance & Process Improvement
- Oversee creation and maintenance of runbooks, SOPs, and configuration documentation.
- Ensures licensing, configuration, and compliance records remain accurate, building on Level 2 duties such as:
- Updates system records, ensures licensing compliance, and maintains accurate configuration data.
- Identifies operational gaps and implement improvements across tools, processes, and workflows.
Team Leadership & Knowledge Transfer
- Provides daily guidance, coaching, and technical mentorship to Level 2 and Level 1 staff.
- Conducts training sessions, validates readiness, and ensures consistent execution of procedures.
- Reviews and approves runbooks and how-to guides created by Level 2 staff.
Cyber Vault / Cyber Backup Support
- Ensure NOC readiness to support the Cyber Vault and Cyber Backup environments.
- Coordinates training for network-focused NOC resources as required by program leadership.
You will be successful in this role if you have:
- BA/BS degree and 4–6 years of relevant experience OR equivalent combination.
- Deep expertise in Windows and/or Linux/Unix systems administration.
- Demonstrated ability to lead technical teams in a 24×7 operational environment.
- Strong background in incident management, root cause analysis, and operational reporting.
- U.S. Citizenship and U.S. residency required.
- Ability to work rotating shifts and support mission-critical operations.
- May hold dual Windows/Linux credentials if permitted.
- Shift: Monday - Friday 7am - 4pm EST
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This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
