Licensed Branch Customer Service and Sales Rep - Wheat Ridge, CO

Location Details:  

• Wheat Ridge, CO

Position Schedule / Shift:  

Monday - Friday 8:30am - 5:30pm

Position Summary 

The Auto Club Group is seeking a customer-focused Licensed Branch Customer Service and Sales Rep to support members with insurance policies, payments, renewals, and product inquiries. This role combines service, problem-solving, and sales support to help members protect what matters most while promoting ACG’s insurance, membership, and financial products. 

Key Responsibilities 

Customer Service & Member Support 

• Respond to customer insurance inquiries, explain product features and ACG service advantages, support sales processing, and resolve member/customer complaints with management support as needed. 

• Participate in team service efforts and help deliver consistent, customer-focused support. 

Insurance Policy Servicing & Processing 

• Service insurance policies and process applications, renewals, policy changes, endorsements, status or coverage changes, amendments, transfers, billing questions, and new business applications in accordance with state rules and corporate policies. 

• Respond to insurance availability, eligibility, and coverage questions; prepare proposals; update electronic member information; maintain filing systems; and provide general agency support. 

Sales, Quotes & Referrals 

• Provide insurance product quotes, apply underwriting and business rules and eligible discounts, complete sales, identify cross-sell opportunities, and promote insurance, membership, financial products, credit cards, Travel, and Life referrals. 

• Refer customers to agents when appropriate. 

Payments, Renewals & Retention 

• Process insurance and membership payments, including initial, installment, lapse, and reinstatement payments; conduct retention calls; and contact members/insureds regarding delinquent memberships, late premiums, reinstatements, and cancellations. 

• Support outbound promotional and retention calling while promoting ACG products and services following established guidelines. 

Community & Office Support 

• Assist with office events that generate insurance revenue, increase member product awareness, and support local community activities. 

Required Qualifications 

• High School Diploma or equivalent 

• Current Property & Casualty Insurance license. 

• Ability to qualify for, obtain, and maintain all required state licenses and appointments to sell and/or service Auto Club Group Membership products. 

• Successful completion of Customer Service, Insurance, and Membership training within 6 months of hire. 

Work Experience: 

• Customer Service & Communication 

• Provide a high level of customer-focused service. 

• Respond to billing and coverage questions. 

• Present complex information in a clear and concise manner. 

• Insurance Servicing & Transactions 

• Service insurance policies and process applications, renewals, and amendments. 

• Process monetary transactions, including taking payments. 

• Sales Support 

• Promote the sale of insurance products and services using established guidelines. 

Knowledge and Skills: 

• Insurance Knowledge & Sales 

• Analyze member/potential customer insurance needs and determine appropriate levels of coverage. 

• Prepare appropriate rate quotations. 

• Organize, plan, and promote the sale of ACG insurance and membership products and services. 

• Understand insurance terminology, general insurance regulations, underwriting procedures, and sales regulatory and compliance guidelines. 

• Systems, Records & Administration 

• Use insurance and/or membership systems, such as PPS, POS, IMS, and IPM. 

• Maintain accurate records. 

• Proficiently use Microsoft Office products. 

• Communication, Math & Customer Service 

• Read, comprehend, and communicate clearly and concisely with coworkers and the public, including explaining instructions, rules, and procedures. 

• Perform mathematical calculations to accurately complete monetary transactions. 

• Exceed member expectations through professionalism, efficient and effective service, and proper maintenance of the workstation and office facility. 

• Work Style & Training 

• Work effectively in a team environment and independently with minimal supervision. 

• Perform outbound service calls. 

• Work under pressure in a high-volume, fast-paced customer service environment. 

• Successfully complete appropriate training related to all Auto Club Group products and services. 

Work Environment 

Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events. 

Compensation & Benefits Overview 

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.). 

Compensation: 

Starting pay ranges from $23.00 to $25.50 per hour, based on experience. 

Benefits: 

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth. 

Health & Wellness 

• Medical plans with multiple coverage options, including HSA eligibility. 

• Prescription drug coverage. 

• Dental and vision benefits. 

• Employee Assistance Program (confidential support services). 
   

Financial Protection & Insurance 

• Company-paid basic life insurance. 

• Optional supplemental life insurance and dependent coverage. 

• Short-term and long-term disability coverage. 

• Critical illness, accident, and pet insurance options. 
   

Retirement & Savings  

• 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.  

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.  
    

Time Off & Leave  

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.  

• Paid Holidays: Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.  

• Paid leave programs, including parental, bereavement, jury duty, and military leave.  

Career Growth & Education 

• Tuition assistance (up to $5,250 annually; 80% covered by ACG). 

• Professional certification support with 100% reimbursement for eligible programs. 

• Opportunities for career development and advancement. 

Additional Perks 

• Complimentary AAA membership with roadside assistance and travel discounts. 

• Adoption assistance program. 

Job Posting Period: This position is expected to remain posted through 9/28/2026; however, it may close at any time once a qualified candidate pool is identified.