This position provides licensed administrative support to Flint Hills Group. This position serves as a resource to Financial Advisors and client/members in handling, researching and communicating inquiries regarding their accounts and supports the daily operations of the practice, including, but not limited to: answering the phones, managing pending business, handling documentation and paperwork, utilizing Thrivent Financial computer systems and programs in support of client relations, supports securities and insurance related tasks and other administrative tasks as assigned. The Practice Support Associate reports to and is employed by Flint Hills Group.
This position is a 1099 position. Applicants can either go in office to the Manhattan/Council Grove, KS offices or must reside in Central time zone. Compensation is $24-28 dependent upon active licensure and experience. This role is 25-30 hours a week.
Position Roles/Responsibilities/Accountabilities
- Researches inquiries regarding client accounts and tracking pending business
- Manage and processing of death claims
- Provides fund values and answers other securities (including, if appropriately licensed, variable insurance and annuities) product-related questions and/or questions related to investment advisory services
- Prepares or coordinates the preparation of routine correspondence, reports, and special projects typically of a routine nature
- Supports projects, administration of various programs, and processing functions as needed
- Updates the contact management system with client/member contact and preference information
- Assists Financial Advisors in the preparation and follow up for the client/member meetings
- Collaborates with financial associates to assist client with product changes
- Verbal or written communications with customers regarding financial matters
- Conducting substantive research or information gathering that will be used with making securities product recommendations or providing investment advice (e.g. conducting due diligence, etc.)
- Obtaining customer financial information
- Accepting and/or entering securities trade orders from customers, including unsolicited trade orders
- Explain, discuss, or interpret insurance coverage; analyze exposures or contracts
- Indicate to customer that requested coverage is or will be bound or issued
- Issue certificates of insurance, endorsements, binders, commitments, or insurance contracts
- Support questions and transactions with variable insurance and annuities products, if appropriately licensed
- Manually enter information provided by the FA into electronic application systems and email, lock sign or submit.
- Additional responsibilities may be assigned in accordance with licensure and business needs
Position Qualifications
- Previous administrative/secretarial experience desired
- Must be securities registered (series 7/66, 7/63/65, or 6/63/65).
- Must be insurance licensed/appointed
- Must be securities registered and insurance licensed/appointed in all states in which they are performing activities requiring licensing and registration.
- Must be willing to complete the appropriate Long-Term Care training required in the states in which support work would be conducted.
- If work on variable insurance or annuities is conducted, must be appropriately licensed/appointed and registered for variable products.
- Demonstrated customer service orientation/experience, 2+ years preferred
- Strong technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint) or ability to learn
- Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions
- Ability to maintain integrity of sensitive/confidential information
- Basic understanding of our products and services, and Thrivent Financial
Competencies
- Planning/Organizing
- Customer Focus
- Communication
- Interpersonal Skills
- Teamwork and Collaboration
- Adaptability/Flexibility
External/Internal Dependencies
- Must be able to work with all roles of the Flint Hills Group
- Must be able to represent the organization in work with external clients
- Must be able to cultivate and maintain relationships with outside organizations
As part of Flint Hills Group's recruiting/hiring/contracting process, a verification of a candidate's background will be made to complete the process. Fingerprints will be required as part of FINRA registration process a for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.
All persons with securities registrations are subject to TIMI’s Outside Securities Accounts Policy which requires all outside brokerage accounts to be maintained at one of the firms designated by TIMI.
Pay Transparency
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.
