Life Safety Service Rep, Electronic
Johnson Controls is hiring a Life Safety Service Rep, Electronic to support Fire/Life Safety service offerings and Electronic Services (Moves, Adds and Changes) for customers and end users within an assigned territory and account base. This field sales role focuses on building trusted customer relationships, developing solutions, and turning opportunities into long-term service business.
Role Overview
In this role, you will manage a full sales cycle for fire alarm and life safety service work, from uncovering opportunities and shaping a value proposition to preparing proposals, negotiating terms, closing business, and supporting the customer after the sale. You will represent the company professionally in the field while coordinating with internal teams to deliver a complete customer experience.
Key Responsibilities
- Sell Fire/Life Safety service offerings and Electronic Services (Moves, Adds and Changes) to assigned customers and end users.
- Manage the full sales process from opportunity discovery and solution development through design, contract creation, negotiation, closing, and ongoing service support.
- Work with sales, technical, design engineering, service, support, and management teams to meet customer needs.
- Determine customer needs and develop a sales strategy to position company product offerings effectively.
- Close sales to meet or exceed sales plan objectives and maintain an active proposal backlog that supports the designated sales plan.
- Assume account management responsibility, including coordination of services such as installation and customer training to support complete customer satisfaction.
- Prepare financial justifications, proposals, and presentations, and perform the follow-up needed to secure the sale.
- Investigate and resolve customer concerns related to delivery dates, billing, financing, and other related matters.
- Maintain established accounts through regular customer contact, conduct building surveys to support estimates, and perform periodic market investigations to identify new applications.
- Provide sales forecasting for the assigned territory and maintain correct, complete records of all sales-related activity.
How You Will Do It
- Take ownership of your territory, customer commitments, and sales outcomes while acting with safety and integrity in every interaction.
- Stay close to the customer, uncover the real need quickly, and remove barriers that delay a decision or service delivery.
- Manage your pipeline with discipline, keeping an active proposal backlog and following up consistently to move opportunities forward.
- Use clear communication, strong organization, and practical problem-solving to handle questions related to delivery dates, billing, financing, and post-sale service.
- Work across sales, technical, design engineering, service, support, and management teams, building trust and aligning diverse perspectives to win together.
- Improve every day by learning from each customer interaction, using candid review to sharpen proposals and forecasting, and continually refining your approach.
Qualifications
- Three or more years of successful sales experience with fire alarms, security control, and monitoring or a similar industry.
- Excellent sales, presentation, and closing techniques.
- Strong communication and organizational skills.
- Self-motivated and able to work with limited supervision.
- PC proficiency, including Word, Excel, and job costing systems.
- Highly motivated and success driven.
- Ability to quickly identify and qualify opportunities.
- High degree of self-discipline.
- Valid driver's license with an acceptable driving record.
- Ability to obtain appropriate licenses required by national, state, and local codes.
Nice to Have
- Bachelor's degree in marketing, business, or engineering.
- Experience working with electrical contractors, blueprints, or wiring diagrams.
- Computer experience with Microsoft and Oracle programs.
Why Join Us
This role offers the opportunity to represent a respected fire and life safety service portfolio, own a field-based territory, and contribute directly to customer satisfaction and revenue growth. You will also be considered for a competitive Sales Incentive Plan that takes into account project, quarterly, and annual margin.
HIRING SALARY RANGE: $55,300-$83,000 annual base salary + target incentive earnings (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page.
If this sounds like the right next step, we encourage you to apply.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
