Lifecycle & Engagement Manager

If you also believe that everyone should be able to achieve their financial potential, then you’ll love contributing to CMC Markets’ company vision of providing the ultimate trading experience. Seize the opportunity to progress your career in the fintech industry by joining a global leader in CFD trading and share investing. Grow yourself personally and professionally with a company that’s growing with you, by global expansion and product offering.

As we continue to expand our products, partnerships and global footprint, we're looking for a Lifecycle & Engagement Manager to help drive engagement, retention and long-term customer value across our retail, partner and white-label channels.

This opportunity gives you exposure to multiple major banking partners, allowing you to influence customer engagement strategies across a diverse portfolio of financial services organisations.

You'll help shape how customers move from partner ecosystems onto the CMC Markets platform, guiding critical onboarding, migration, education and engagement journeys that directly impact customer adoption, retention and revenue growth.

Why You'll like working here

Just some of the reasons you’ll love working here include:

• Leave benefits: Accrue 5 additional annual leave entitlements each year called My Days, as well as enjoying 5 extra annual leave days once you pass 12 months. Enjoy your birthday off to spend time with family and friends, on us! Utilise a free annual charity day to give back to your community.

• $0 Trades: Staff & family trading accounts with CMC Markets Invest have access to the best brokerage rates in the market - $0 trades for all domestic and international equity orders!

• Continuous learning: Our L&D offering covers both technical and performance training, ensuring you're always learning new skills.

• Unlimited access to a dedicated benefits & wellbeing hub where you can save money through various retailer discounts, and make use of a variety of resources that will enhance your physical and mental wellbeing.

• Collaboration: We believe that great things happen when smart people work together, that’s why we’ve made the decision to work five days in the office.

• Office perks: Help yourself to free breakfast cereals, condiments, and coffee to fuel your workday. Our culture club provides opportunities for everyone whether you’re into fitness, pizza making classes, socialising or bringing out your competitive side in trivia or lawn bowls!

What you’ll be working on

Reporting to the Head of Growth Marketing, you'll lead lifecycle engagement across our key white-label and banking partners, helping to shape customer communications that drive onboarding, activation, migration and retention.

You'll build and optimise automated journeys in Braze, manage stakeholder relationships, coordinate campaigns and approvals, and use customer insights to improve engagement and platform adoption. Working closely with Product Marketing, Data, Compliance and Performance teams, you'll play a key role in delivering seamless customer experiences and supporting the growth of our strategic partnerships.

What will help you be successful?

You'll thrive in this role if you're a confident communicator who enjoys building strong relationships, influencing stakeholders and turning complex challenges into practical solutions. You're equally comfortable using data to guide decisions as you are collaborating with partners to improve customer experiences. Naturally curious and commercially minded, you look for opportunities to optimise performance, drive engagement and create value for customers and partners alike.

You'll also bring:

• Experience in CRM, lifecycle marketing or customer engagement

• Hands-on experience with Braze or a similar marketing automation platform

• Experience working with external partners, clients or B2B stakeholders

• Strong analytical skills and a data-driven approach

• An interest in financial services, investing or fintech

The things we live by

CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work. We don’t just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone

We’re always on the lookout for great people, so even if you don’t feel you are a 100% fit, apply with your up-to-date CV and we’ll consider you for this role and any other suitable opportunities across the business. 

We look forward to hearing from you! 

Please be vigilant when applying for jobs online. CMC Markets will never request personal identification details, such as Date of Birth or Tax File Number prior to an offer being made. If your initial application is successful, regardless of whether you've applied directly or through an approved recruiter, you will always liaise with a representative from CMC's Talent Acquisition team. We will only discuss a role you have formally applied for via phone or email (CMC Markets email address); and never via Facebook or Telegram.