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Kuala Lumpur, Malaysia
Hybrid
Meet the Team
Our Consulting Engineers are an integral part of the Customer Experience (CX) team delivering Lifecycle Services (LCS) to our customers! We combine the power of Cisco Analytics and Knowledge with the outstanding technical expertise and consulting (that's you) to drive value, innovation, and adoption in our customer's network. We help them to reduce risk, drive innovation, and enhance their network to meet business objectives. We are the customer's trusted advisor and guide, helping the customer understand their network, reduce risks, and take advantage of the technology. We work closely with Cisco Engineering to advocate for innovation for our customer and as a liaison, share what is coming with our customers to help them be the groundbreakers of technology.
Your Impact
This role requires you to be self-motivated, flexible and to be able to balance multiple projects at the same time. As a Consulting Engineer, you will help drive the effort to transform our current and future architecture for our customers. In addition to day-to-day customer activities, training and mentoring other engineers will be required. Bring your creative solutions and be an asset to our team!
What You’ll Do
Design, implement, optimise and troubleshoot Cisco networking solutions to deliver customer outcomes.
Work directly with customers to understand requirements and translate them into technical solutions.
Support presales, solution design, deployments, technology transitions and complex troubleshooting.
Develop HLD/LLD, implementation plans, technical documentation and knowledge-transfer materials.
Build test environments to validate solutions and resolve complex technical issues.
Act as a trusted technical advisor and collaborate with Sales, Customer Success, Support, Engineering and Partners.
Leverage automation and programmability to improve customer outcomes and delivery efficiency.
Who You Are
Proficient Japanese speaker
6+ years’ experience in networking, professional services or customer-facing technical roles.
Strong Enterprise Networking experience across Routing & Switching, SD-WAN, SDA and Catalyst Centre.
Experience with Cisco Nexus and ACI; Service Provider experience with ASR9K/NCS5K is desirable.
Strong customer engagement, communication, presentation and problem-solving skills.
Experience with network automation, Python/scripting, APIs, NETCONF/RESTCONF and YANG is desirable.
Comfortable working across global, cross-functional teams and communicating in business Japanese.
Bachelor’s degree in Computer Science, Engineering, IT or equivalent experience.
Leadership & Autonomy
Works independently with limited supervision and takes ownership of customer engagements.
Acts as a trusted advisor, provides technical guidance and mentors other engineers.
Certifications
CCNA required or equivalent experience.
CCNP Enterprise preferred.
CCIE Enterprise preferred.
#WeAreCisco
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
