At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.
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The Litigation and Claims Operations Specialist supports the legal department’s dispute resolution and legal operations functions by managing pre-litigation claims, coordinating litigation support activities throughout the duration of the filing, and completing other tasks as needed. This role will report to the Assistant General Counsel.
JOB RESPONSIBILITIES:
- Serve as a central administrative point of contact for dispute-related matters, tracking matter statuses, deadlines, budgets, next steps, and responsible parties.
- Manage pre-litigation claims in coordination with the Third-Party Administrator (TPA), including evaluating liability exposure, determining strategy, and providing settlement authority to resolve pre-litigation claims.
- Serve as the main point of contact for any incoming subpoenas and regulatory inquiries. Independently evaluate initial scope, determine affected internal business units, and coordinate response logistics.
- Provide litigation support, including assisting with responding to discovery requests under attorney supervision and organizing and managing electronic and physical files.
- Draft and finalize legal hold orders under attorney supervision. Issue, track, and audit compliance for legal hold orders and custodian releases.
- Audit and process invoices for payment, including coordinating with outside counsel / vendors, TPAs, and Accounts Payable to set up accounts, monitor payment statuses, and resolve any billing discrepancies.
- Complete special projects and other responsibilities, as assigned.
JOB REQUIREMENTS:
- Minimum 5 years of litigation support experience, preferably at a law firm or in-house legal department. Experience working with TPAs on pre-litigation claims as well as any mass tort background or experience preferred.
- Strong organizational, analytical, and attention-to-detail skills.
- Ability to work collaboratively as a member of a team and committed to promoting a positive culture.
- Ability to effectively communicate and draft and review documents.
- Ability to exercise sound judgment and escalate or seek clarification as needed.
- Goal-oriented with the ability to multi-task under pressure in fast-paced work environment
- Problem solving skills. Self-starter mentality who has the ability to work independently with limited oversight.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
BENEFITS:
- Competitive salary + potentially eligible for annual bonus
- 401(k)/ retirement savings
- Comprehensive benefits (medical, dental, vision, life and disability coverage)
- Paid vacation/holidays
