LN Venues, Director of Network Engineering

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

Reporting to the VP of Venue Network Services, the Director of Network Engineering provides strategic leadership and direction for design, development, delivery and maintenance of current and future technologies; addressing internal and external business needs for the Network Engineering teams. This role also leads the network infrastructure strategy, operations, and reliability for more than 150 live event venues across North America.

WHAT THIS ROLE WILL DO

• Work to ensure positive and memorable experiences for Live Nation’s customers, clients, and partners
• Lead effective, highly performing Network Engineering team, developing key talent, ensuring continuous improvement in staff competencies, skills and knowledge
• Establishes and enforces infrastructure policies, best practices, processes, systems, standards and methodologies
• Develops key performance indicators to observe trends, measure and report on the health and operational stability of the infrastructure services
• Stay current on AI and automation capabilities, identifying and implementing practical opportunities to improve network reliability, operational efficiency, incident response, and venue experiences.
• Closely work with the Information Security team to adhere to compliance and all security requirements, and standards
• Work closely with the VP of Venue Network Services to fully understand business priorities and develop an effective strategy for deploying and supporting leading edge technology to our venues that leads to the development and growth of the business
• Ensure managed service partners are meeting established SLAs
• Oversee and lead 3rd party/vendor relationships and ensure the business and the partners are aligned
• Deliver converged, reliable, scalable, high-quality services to the business and venues including all network infrastructure, telecommunications and many other forms of venue technology including digital signage, CCTV and POD systems, etc.

WHAT THIS PERSON WILL BRING

• BA or BS degree in business, technology or another related field preferred.
• 10+ years work experience in an IT services role for a large enterprise
• 5+ years of experience in management roles for an IT services team for a large enterprise
• Extensive knowledge of the acquisition, installation, maintenance, and management of networking, telecommunication and computer/server equipment.
• Must have a successful track record functioning as a leader and positive/motivational force when managing a team; including identifying and resolving conflicts within teams; negotiating skillfully in difficult situations with both internal and external groups; developing compromise and solutions
• Strong vision setting, concept articulation and exceptional communications skills (presentation and written) that would facilitate effective partnering with internal customers, critical stakeholders and technical leadership teams
• Ability to reprioritize tasks rapidly without missing deadlines in an ever-changing business
• Willingness/ability to work off shifts (evening and weekends) to support and/or lead Incident Management during critical events
• Familiarity with call tracking systems to provide trend analysis, reporting and track internal SLAs
• Extensive experience working with vendors and ensuring successful delivery of services and results
• Ability to travel approximately 10% of the time.
• Ability to elicit cooperation from senior management and other departments

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits: 

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match 

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.  

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. 

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis. 

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. 

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Live Nation may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.