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Warren, Vermont, United States
Onsite
Job Description
The Loan Servicing Coordinator is responsible for daily life of loan servicing for all small business and commercial loans and occasionally serve as a back-up in absence of the Small Business Loan Operations Management team. This individual will use the ability to manage time and meet deadlines under pressure, while maintaining the highest level of customer service.
Essential Functions
Complete new loan set-up, funding, and post-closing review
Post loan transactions for all product types
Perform loan maintenance in the core system as needed or directed
Complete work to meet the established service level agreements and benchmarks
Prepare and process payoff quotes and payoff transactions
Respond to customer inquiries with exemplary customer service in the established timeframe
Process loan modifications
Review and quality check ARM Rate Notice Report adjustments to be made when necessary and correspondence sent to borrower
Monitor and reconcile reports as they apply to Small Business or Commercial Loans and perform follow up as necessary with internal and external business partners
Perform all post-closing servicing functions and tracking for Small Business Administration (SBA) guaranteed loans
Ensure total document and data integrity attributes to comply with CECL data points
Train new hires to ensure consistency and standardization in servicing commercial loans
Responsible for reconciliation of General Ledger accounts and daily balancing
Monitor collateral records
Ensure accurate lien position, including recording and releasing collateral within the established timeframe, escalating concerns to management
Prepare applicable release documents as needed
Establish and maintain loan collateral records in the core system
Process loan Line of Credit Renewals
Process the paid commercial loan report
Responsible for daily balancing and assisting with the reconciliation of General Ledger accounts
Research and process more complex UCC continuations
Provide support for testing new products and services
Manage and distribute all servicing workflows and services
Serve as point person for gathering audit data requested by management
Validate year end reporting
Provide back-up support to Collateral and Origination areas
Research and correct errors as applicable
Coach and mentor less experienced team members
Ensure accuracy while meeting the established service level agreements and benchmarks
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Education, Experience and Skills
High school diploma or equivalent
Associate's degree in a related field
3-5 years of customer service experience
6-8 years of commercial or small business loan experience
Knowledge of commercial and small business loan products, credit policy, compliance and interpretation of legal and regulatory issues
Knowledge of loan documentation including the ability to read, interpret and make judgements from the documentation
Knowledge of appropriate loan servicing support systems
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Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
