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Columbus, Ohio, United States
Onsite
Location:
355 North Fifth Street
Indiana, PA 15701
Hours:
Monday - Friday: 8:00AM - 5:00PM
(Additional hours as necessary to meet the objectives of the department)
Function:
Provides internal and external customer service in a centralized Loan Servicing Center by maintaining the IBS Insight Loan System information, completing various loan servicing related tasks and projects, and providing telephone support through the LSC.
Duties and Responsibilities:
Daily maintenance, disbursement and processing of participated commercial loans (bought and sold). Responsible for maintaining servicing relationship with participating banks and ensuring an accurate system reconcilement between institutions.
Reconcilement of application system to multiple loan general ledger accounts and deposit clearing accounts.
Maintenance of application systems by suspense clearing, maintenance tasks and report review (DL, Maintenance Cross Check, Unapplied, etc).
Performs research on problems and discrepancies related to specific customer service issues and related documents (notices, bills, maturing CCR, etc.) in support of the Direct Banking Center, Operations Help Desk, and Retail/Commercial Lending staff.
Rate change verification and maintenance (ie. Prime rate, Adjustable Rate Mortgages, etc.)
Performs account maintenance such as billing adjustments, payment schedules, commitment and note changes, loan advances, ach payment setup, etc.
Payment processing through special payment coupons, mail payments, and ach.
Commercial rate swap servicing via payment processing, interest rate maintenance, balancing and interbank wires.
Performs special projects utilizing a comprehensive understanding of the IBS Insight Loan System as it relates to customer service, system interface, and compliance with S&T Bank and Regulatory policies.
Maintains a good working relationship with all bank employees. Demonstrates the ability to work independently. Works as a team player to contribute to the success of the department and in turn the organization.
Provides application systems assistance and training to bank personnel.
Education:
Requires a high school diploma or equivalent basic academic education.
Experience:
Two to five years general experience. General experience in loan systems and servicing functions, preferred.
Physical Demands:
Operates a keypad device: 98% of the day; operate office equipment: 2% of the day. Sitting is required 99% of the day in a straight position. Minimal lifting is required in this position. Utilizes manual dexterity skills for typing, filing, and data entry on a frequent basis, up to 85% of the business day. Possess the ability to focus visually at a close distance of 18”-20” for a period of up to 85% of the business day. Must be able to occasionally lift and/or move up to 10 lbs, stand, walk, and reach with hand and/or arm throughout the business day.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Salary Range:
$15.00 - $27.76