Lobby Receptionist

Join our vibrant team at The Mather, where we create meaningful moments every day. As a Lobby Receptionist, you’ll be the first point of contact for residents, families, and guests, providing a warm welcome, ensuring safety, and delivering exceptional concierge services.

This is a full-time hourly position. Weeknight, weekend, and holiday availability required.

ESSENTIAL FUNCTIONS

• Provides exceptional customer service to all residents, guests, and visitors of the Mather.
• Maintains systems for secure storage and distribution of keys and key cards used by concierge and other experience centers.
• Provides administrative support for the update, storage and distribution of directories, Concierge handbook, safety and emergency procedures, parking assignments, training materials and participation, and other documents necessary to provide exceptional and efficient concierge services.
• Listens to resident concerns and requests; guides to existing solutions, communicates issues to appropriate experience centers; follow up to ensure positive and meaningful experiences for residents.
• Maintains system to receive, record, store and distribute packages.
• Coordinates resident requests for portfolio of concierge services, including transportation reservations; monitors resident app dashboard and responds quickly to needs.
• Maintains daily check log, service log and other pertinent records.
• Completes incident reports for emergencies; and feeds forward non-emergency information to assure efficient communication between concierge, supervisors and other experience centers.
• Ensures proper programming, resetting and functioning of emergency pendants; responds to pendant alarms; and monitors building entrances for safety/security.
• Coordinates guest suite process to ensure exceptional experiences for guests including reservations, check-in and check-out, key cards and housekeeping; maintains calendars; sends reminders to experience centers and creates billing summaries for accounting.
• Coordinates with building services to provide exceptional customer service and security during overnight shifts.
• Identifies areas for improvement, proposes possible solutions, and participates in data collection and process changes as part of the Quality Assurance Process Improvement process.

QUALIFICATIONS AND SKILLS

Required:

• College or equivalent experience. 
• Experience working with older adults.
• Willingness to be part of a self-directed team.
• Valid drivers' license and excellent driving record. 
• Service orientation with excellent interpersonal skills; ability to multi-task. 
• MS Office proficiency. 

Preferred: 

• College degree. 
• Concierge services experience.