At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.
Local Search Coordinator
Why We Have This Role
As a Local Search Coordinator, you will play a key role in how we deliver local search management services—from initial client onboarding and data implementation to ongoing maintenance across the web. You will work closely with Account Managers to ensure the accuracy and integrity of client location data across major search engines and discovery platforms. This role requires a high degree of attention to detail, strong process orientation, and a persistent, creative problem-solving mindset to tackle intricate data management challenges. If you thrive in a fast-paced environment and enjoy transforming complex datasets into visible brand success, this role is a great fit.
How You’ll Find Success
- Detail-Oriented Data Management: Handles large datasets accurately, preserving data integrity during onboarding and ongoing updates.
- Process-Driven Problem Solver: Takes a persistent and creative approach to investigating and resolving intricate data discrepancies.
- Effective Prioritization: Successfully manages and prioritizes multiple client accounts and tight deadlines simultaneously.
- Collaborative Communicator: Works seamlessly alongside Account Managers, clients, and platform providers using clear written and verbal communication.
- Fast & Adaptable Learner: Quickly grasps digital platforms, local search strategies, and technical workflows.
How You’ll Grow
- Develop specialized, highly sought-after expertise in local SEO tactics, search engine ecosystems, and directory data flows.
- Build technical mastery in large-scale data entry, QA workflows, and advanced spreadsheet data management.
- Gain cross-functional experience collaborating directly with client success teams and key platform providers like Google, Bing, Facebook, and Yelp.
- Expand your career pathway in digital marketing, search operations, or account management.
Things You’ll Do
- Optimize Local Visibility: Apply local SEO tactics to boost search rankings and overall brand visibility for client locations.
- Onboard & Configure Clients: Set up new client data within our platform and manage end-to-end data submission workflows.
- Ensure Quality Control: Proactively detect, research, and resolve data inconsistencies to preserve data integrity across search engines (Google, Bing, Facebook, Yelp).
- Support Account Management: Partner with Account Managers to execute local initiatives and resolve client support inquiries efficiently.
- Manage Multi-Account Projects: Maintain schedules and deliverables across assigned customer accounts in a fast-paced setting.
What We’re Looking For On Your Resume
- 1+ years of customer service, data entry, or time management experience.
- Demonstrated computer savvy with proficiency in MS Excel (advanced Excel skills preferred).
- Strong track record of managing multiple priorities under tight deadlines.
- High school diploma or equivalent required (Bachelor’s degree preferred).
- Experience or strong interest in Local Search / Local SEO is a major plus.
What You Should Know About This Team
- Collaborative & Team-Oriented: We work side-by-side with Account Managers and search providers to deliver seamless support.
- Quality & Accuracy First: We take pride in handling complex data with precision to keep client listings accurate and actionable.
- Fast-Paced & Innovative: We operate in a dynamic, high-energy environment where continuous learning and quick adapting are celebrated.
- Working Hours: This role provides support aligned with standard Pacific Time business hours (8:00 AM to 5:00 PM PST).
Our Team’s Favorite Perks and Benefits
- Comprehensive Health Coverage: Top-tier medical, dental, and vision health plans.
- Skill & Career Development: Opportunities to learn specialized digital marketing tools and scale your career in SEO operations.
- Paid Time Off & Holidays: Generous paid time off, sick leave, and company holidays.
- 401(k) Retirement Plan: Matching company contributions to support your long-term financial health.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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