Palisades Tahoe

We share the spirit of these legendary mountains with the world. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Job Summary: The Seasonal Locker Room & Guest Services Supervisor will oversee and maintain the locker rooms at Alpine Lodge and assist as a supervisor to the Season Pass and Ticketing team. Job duties include but are not limited to updating new and renewal locker sales, organizing locker location maps, maintaining cleaning schedule, and Season Pass/Ticket sales. Assist with the leadership, daily operations, and support employees in the Season Pass and Ticket Sales department. Ensure exceptional guest service to the internal and external guests.

Applicants must be 18 years of age.

Hourly:

The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Base hourly pay range: $23.00 - $28.69 per hour

A Great Job and Benefits to Match:

• Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more! 
• Healthcare options for both Seasonal & Year-Round employees 
• Generous discounts on outdoor gear, apparel, etc. 
• 401(k) plan with generous company match 
• Free and discounted lift tickets 
• 25%-50% discount at Food & Beverage locations at Palisades & Alpine 
• 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more! 
• Employee Assistance Program (EAP)

Essential Job Responsibilities/Duties/Tasks include the following;

• Supervises the locker room attendants in all Alpine lodge Locker Rooms
• Provides guests with top-quality service in a friendly and positive manner
• Assisting in locker and product sales. Creating communication to send to members about lease renewals, updates in the locker room, and relevant dates.
• Understands and develops an in-depth knowledge of all product categories and how to perform and fulfill reservations accurately. These product categories include but are not limited to; Season Passes, Daily tickets, Locker Room Products, and Resort Activities.
• Checks locker room daily for cleanliness, locker room-related problems, and ensuring everyone is following protocols.
• Provides accurate up-to-minute information about weather, daily operations, location of services, special events, programs, general mountain knowledge, and bus schedules
• Enforces locker room policies and rules
• Performs daily opening and closing procedures according to company policy and expected business levels
• Ensure all employees display accurate cash handling skills, perform daily sales and close procedures, and achieve daily deposits according to company and departmental policies and procedures.
• Responsible for adequately reconciling release of liabilities and locker room agreements
• Responsible for ensuring breaks and lunch breaks are provided to all employees.
• Contribute and ensure the completion of day-to-day operational tasks.
• Assists with employee documentation and actively participates in verbal & written feedback to employees. 
• Assists with tracking and auditing of Sales.
• Ensure that the Locker Room has adequate supplies to perform the day-to-day operation
• Assist in the resolution of all guest complaints; handle all guest concerns, and communicate suggestions.
• Actively cross-train in all areas of Resort Activities, Sales and Service, and any relevant resort areas.
• Adhere to all departmental and company policies and procedures and participate in all departmental and resort training and development courses.
• Oversee new and renewal sales of lockers. Report sales total to RASS Manager.
• Complete daily walkthroughs of each locker room to regulate overcrowding and ensure the cleanliness of the locker rooms.

Competencies and Job Requirements:

• Practical communication skills, oral & written
• Strong sense of customer service & safety awareness
• Able to understand and follow verbal and written instructions.
• Have a neat & clean appearance in compliance with the company grooming standards
• Punctual, able to report at scheduled start time
• Work well as part of a team.
• Able to work well in a high volume, hectic environment while maintaining composure when dealing with angry customers
• Good math skills.
• Basic computer skills, with fast and accurate typing, preferred.

Physical Requirements:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing  80% or more of a typical 8 hour work shift. Must be capable of occasionally carrying, lifting, pushing or pulling up to 25lbs. This job's specific vision abilities include close vision, distance vision, peripheral vision, depth perceptions, and the ability to adjust focus.

Working Conditions:

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to outside weather conditions, including snow removal.

Hazardous Materials/Noise: The noise level in the workplace is usually moderate.

Equipment Used in Job: None

Education and Experience:

Required:

• High school diploma or GED.
• Two years customer service related experience and/or training; or equivalent combination of education and experience
• One year supervisory experience

Preferred:

• Knowledge of the Ski Resort
• Bachelors Degree
• RTP Systems Knowledge

A Motor Vehicle Record review may be required as part of your job.

For information on Alterra Mountain Company’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility.  Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.