Why join us?
Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
GENERAL PURPOSE
Ensure the efficient, cost-effective, and compliant execution of import operations for raw materials, components, and final products of office furniture. This role is critical to maintaining correct documentation by ensuring timely material flow, optimizing logistics costs, and managing risks associated with international supply chains. Operate in alignment with corporate supply chain strategies, driving standardization, visibility, and collaboration across the global network, while supporting business growth and operational excellence.
ESSENTIAL FUNCTIONS
International Logistics & Import/ Operations
- Coordinate and execute import operations for raw materials and components (fabric, foam, wood, hardware) and finished products, ensuring on-time delivery aligned with lead times.
- Manage end-to-end shipment tracking from supplier origin to plant delivery, ensuring full visibility of inbound materials.
- Coordinate with freight forwarders, carriers, and customs brokers to ensure efficient and reliable transportation.
- Monitor in-transit shipments, yard operations, and container flow to ensure proper scheduling and unloading.
- Ensure timely and accurate preparation and validation of shipping documentation (commercial invoices, packing lists, certificates of origin, etc.).
- Proactively identify, escalate, and resolve delays or disruptions (customs holds, documentation issues, port congestion) to avoid delays.
- Prioritize correct documentation and align material flow with demand needs.
- Follow NOMs certificates and new regulations in customs documentation.
Cost Optimization & Logistics Performance
- Monitor and control logistics costs (freight, duties, demurrage, storage), ensuring alignment with budget targets and corporate cost optimization initiatives.
- Analyze transit times, cost trends, and service levels to improve logistics performance and support data-driven decision-making.
Continuous Improvement & Corporate Culture
- Actively participate in continuous improvement initiatives aligned with Millerknoll performance systems and operational excellence frameworks.
- Promote a culture of collaboration, accountability, and customer focus, aligned with Millerknoll values.
- Support standardization of processes, data accuracy, and system utilization across the supply chain network.
- Demonstrate strong ownership, sense of urgency, and commitment to delivering results in alignment with organizational goals.
Cross-functional Collaboration & Corporate Alignment
- Partner with Finance to ensure timely payments to carriers, freight forwarders, and customs brokers, avoiding service disruptions.
- Collaborate with Purchasing and Planning teams to align inbound materials with supply plans and production priorities.
- Work with Customer Service teams to communicate shipment status, risks, and potential delays impacting customer commitments.
- Coordinate with Warehouse to ensure proper receiving, material visibility, and inventory control.
- Engage and collaborate with corporate supply chain, logistics, and trade compliance teams to align with global standards, share best practices, and support continuous improvement initiatives across the network.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
- Bachelor’s degree in International Trade, International Business, International Relations, Supply Chain, or related field.
- 1–3+ years of experience in Import or International Logistics within a manufacturing environment.
- Experience in furniture and assembly preferred.
- Experience working with customs brokers, freight forwarders, and international carriers.
Licenses and Certifications
- Certification in Foreign Trade, Customs, or Logistics (preferred).
Skills and Abilities
- Knowledge of international trade regulations, customs processes, and trade programs.
- Ability to manage multiple priorities and meet deadlines in a fast-paced manufacturing environment.
- Strong problem-solving and decision-making skills.
- High sense of urgency and ownership in resolving logistics and customs issues.
- Strong coordination and communication skills across cross-functional and global teams.
- Analytical mindset with ability to evaluate costs, transit times, and logistics performance.
- Strong organizational and follow-up skills.
- Proficiency in Microsoft Office (Excel) and ERP/logistics systems.
- Intermediate English (required), with the ability to communicate effectively
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Must be able to perform all essential functions of the position with or without accommodations.
Who We Hire?
Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.
